Commercial Plumbing Service Manager
Job Description
Westbrook Service Company
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Location: Orlando, Florida
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Job Type: Full-time
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Schedule: Monday–Friday, day shift; occasional overtime, evenings, or weekends may be required based on business and project needs.
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Lead a Team. Grow a Business. Make an Impact.
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Westbrook Service Company is looking for an experienced Commercial Plumbing Service Manager to lead our commercial plumbing service department.
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This is more than a technical leadership position. We’re looking for a proven leader who understands the commercial plumbing industry, knows how to develop people, and can take ownership of a department’s financial performance, operations, customer experience, quality, and growth.
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The right candidate will bring strong commercial plumbing expertise along with the leadership skills and business mindset needed to build a high-performing team and create customers for life.
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Our Vision
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To be a thriving company that makes a lasting impact in Central Florida for generations to come.
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Our Mission
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To create an employee experience so profoundly different that it leads to changed lives and customers for life.
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What You’ll Do
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As our Commercial Plumbing Service Manager, you will be responsible for the successful management, profitability, and overall performance of the commercial plumbing service department.
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Your responsibilities will include:
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- Lead the day-to-day operations and strategic direction of the commercial plumbing service department.
- Develop plans for departmental growth while monitoring budgets, performance, and industry trends.
- Forecast workforce needs based on schedules, seasonal demand, and business conditions.
- Lead, coach, develop, and support commercial plumbing service team members. Oversee training, performance management, and employee development.
- Manage departmental purchasing and ensure appropriate parts, materials, tools, and equipment are available when needed. Evaluate vendors, products, pricing, quality, and service to support efficient and profitable operations.
- Take ownership of departmental financial performance, with a strong focus on achieving gross profit goals.
- Drive profitable revenue by supporting sales activity and identifying opportunities to provide additional services to customers. Assist with customer needs assessments, recommendations, estimates, and closing sales.
- Manage labor and material costs through effective staffing, productivity, purchasing, inventory, quality, and operational controls.
- Review job costs and identify variances, opportunities, and corrective actions. Monitor accounts receivable and help ensure work is completed, invoiced, closed, and collected within required timeframes.
- Monitor scheduling and dispatch to ensure technicians and installers are deployed effectively.
- Work with sales personnel to ensure sold projects can be executed successfully and meet Westbrook’s quality expectations.
- Maintain compliance with applicable licensing, permitting, regulatory, and safety requirements.
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What We’re Looking For
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Successful candidates will bring:
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- 10+ years of professional trade experience, including applicable trade-specific professional certifications.
- 5+ years of supervisory experience.
- 2+ years of management experience.
- Demonstrated ability to lead teams responsible for troubleshooting, servicing, and installing commercial plumbing systems.
- Strong understanding of commercial plumbing operations and industry trends.
- Ability to understand financial performance, job costing, labor costs, material costs, and gross profit.
- Strong leadership, coaching, decision-making, and problem-solving abilities.
- Ability to analyze information and use data to make effective business decisions.
- Working knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
- High school diploma or equivalent required; college degree preferred.
- Valid driver’s license and ability to meet applicable company driving requirements.
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Benefits That Invest in You
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Westbrook offers a comprehensive benefits package designed to support our employees and their families, including:
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- Health insurance – 87% paid by the company, with employee plans starting at less than $11 per week.
- Unlimited Paid Time Off (PTO).
- 8 paid holidays per year.
- Paid maternity and paternity leave.
- Company-paid life insurance.
- Company-paid dental premiums.
- Company-paid long-term disability insurance.
- 401(k) match with a plan increasing up to 7.5%.
- Vision insurance.
- Free prescription safety glasses.
- Gym membership reimbursement.
- Team-building outings and events, including experiences such as Universal, Topgolf, and Andretti.
- Additional employee benefits and opportunities.
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Grow With Westbrook
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We believe great leaders should never stop developing. Westbrook provides company-funded education and professional development opportunities, including:
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- Manufacturer training.
- Spanish and English language education.
- Health and wealth education.
- Emotional intelligence development.
- Leadership and advancement training.
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Ready to Lead?
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If you’re an experienced commercial plumbing professional and people leader who understands how to balance customers, employees, operations, and profitability, we want to hear from you.
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Apply today and help lead a team that delivers exceptional service while building an impact in Central Florida that lasts for generations.