Job Description
Job Description
Location: Red Roof Inn Boston Logan
Address: 920 Broadway Street, Saugus, MA 01906
Position: Skilled Maintenance GSR – Part Time
Schedule: 24 Hours Per Week
Starting Pay: $23.00 per hour
Pay Schedule: Paid Weekly through 2026; transitioning to Biweekly Pay in 2027
Requirements: Previous Hotel Experience Required
Holidays and Weekends: Required
Do You Have a Knack for Fixing Things?
Do you enjoy fixing things, solving problems, and making sure everything runs smoothly? Are you dependable, hands-on, and take pride in maintaining a clean, safe, and welcoming environment? If so, we want you on our team!
We are seeking a Part-Time Skilled Maintenance Guest Service Representative (GSR) to join our team at Red Roof Inn Boston Logan, offering a starting wage of $23.00 per hour!
Position Overview
The Skilled Maintenance Guest Service Representative (GSR) is responsible for maintaining the interior and exterior of the property, including grounds and mechanical equipment, in accordance with the Repair and Maintenance Manual and inspection requirements.
This position plays an important role in maintaining the quality, appearance, safety, and security of the building, guest rooms, and exterior areas to provide a positive experience for our guests and a safe working environment for our team members.
Essential Duties and Responsibilities
- Maintain positive guest relations at all times and understand guests' service needs.
- Follow company expectations, procedures, and directions to maintain the cleanliness, sanitation, safety, and organization of guest rooms and common areas.
- Maintain the parking lot, grounds, and exterior appearance of the property, keeping all areas free of trash and debris.
- Complete the Repair and Maintenance Program (RPM) in guest rooms, including routine maintenance such as painting, caulking, carpet and floor cleaning, changing light bulbs and toilet seats, and other general repairs.
- Inspect the property to identify current and potential maintenance needs and report findings to the Supervisor.
- Maintain the safety and security of the property and follow all key and lock procedures.
- Clean the pool area, if applicable.
- Assist the Regional Facility Project Manager (RFPM) with projects as assigned.
- Pick up materials needed for assigned projects and keep the maintenance room and work areas clean, organized, and safe.
- Clean and replace vanity, bathroom, and room lighting.
- Assist Housekeeping GSRs with maintaining guest rooms.
- Maintain the confidentiality of guest information and other pertinent hotel data.
- Empty exterior and lobby trash receptacles at least twice daily, as determined by Inn Management.
- Provide services and assistance to guests upon request.
- Work in non-climate-controlled environments and various weather conditions, including heat, cold, rain, and snow, particularly at exterior corridor properties.
- Comply with all RRI West and OSHA protocols relating to safety and security.
- Crosstrain in laundry, housekeeping, and/or front desk functions when possible.
- Maintain a professional appearance and comply with company dress code standards while demonstrating a friendly attitude toward guests and team members.
- May be required to work nights, weekends, and holidays.
- Perform other duties as assigned.
Qualifications and Requirements
- 1–2 years of previous maintenance or customer service experience required.
- Previous hotel experience required.
- Knowledge of general hand tools and equipment is strongly preferred.
- Ability to easily transition between tasks based on guest and property needs.
- Frequent lifting, bending, and physical activity are required.
- Ability to work independently, demonstrate initiative, and function with minimal supervision.
- Ability to work nights, weekends, and holidays as needed.
- Ability to work in all types of weather conditions.
- Basic communication skills, including reading, writing, and comprehension.
- Ability to use a computer for timekeeping, OSHA training, and other job-related functions.
- Bilingual (English/Spanish) skills preferred but not required.
- Join Our Team and Enjoy These Benefits!
Competitive Pay
- Paid Time Off (PTO) after 3 years of service and annually thereafter
- Career Growth Opportunities
- BFF Referral Program
- Flexible Scheduling
If you are dependable, take pride in your work, and enjoy making a difference behind the scenes, we would love to have you join our team!
About Us:
RRI West Management, LLC proudly manages more than 24 Red Roof Inn and Red Roof Plus+ locations across the United States. As Red Roof's largest franchisee, our portfolio has a deep history in hospitality, and our passion has always driven us to become a leader in the economy hotel segment.
Our success is fueled by recruiting and developing people who have a genuine passion for building meaningful relationships. It's a simple formula: We start with the best people, strategize to deliver key business results, and stop at nothing for our guests.
When we consistently do these things, our employees and guests can't help but have an amazing story to tell!
Location: In Person