Evironmental Services/ Security Officer

Job Description

Job Description

POSITION SUMMARY

The Security Officer / Environmental Services employee performs a dual role supporting the safety, security, cleanliness, and overall condition of Memphis Health Center facilities. The position provides a visible security presence, monitors assigned areas, responds to safety concerns and incidents, supports emergency procedures, and helps protect patients, visitors, employees, and property. The position also performs routine environmental services duties to maintain a clean, sanitary, and professional healthcare environment in accordance with MHC policies, infection prevention practices, and applicable safety standards.

ESSENTIAL DUTIES/RESPONSIBILITIES

Security Responsibilities: Maintain a professional and visible security presence in assigned areas and conduct routine interior and exterior patrols of MHC facilities, parking areas, entrances, exits, and other designated locations. Monitor access to the facility and assist with enforcing MHC visitor, parking, identification badge, restricted-area, and after-hours access procedures. Observe, identify, and promptly report suspicious activity, unsafe conditions, policy violations, property damage, or other security concerns to the appropriate leader or designee. Respond to security calls, disturbances, workplace incidents, patient or visitor concerns, and emergency situations within the scope of the position; request law enforcement, fire, EMS, or leadership assistance when appropriate. Assist with de-escalation using calm, respectful, non-confrontational communication and follow established procedures for situations that may present a safety risk. Support emergency preparedness procedures, including evacuation, severe weather, fire, medical emergency, lockdown, and other safety protocols as directed. Complete accurate and timely incident reports, security logs, patrol documentation, and other required records; preserve confidentiality and escalate significant events promptly. Assist with opening and securing assigned areas, checking doors and access points, and reporting malfunctioning locks, alarms, lighting, cameras, or other security-related equipment. Provide escorts for employees, patients, or visitors when requested and appropriate, including assistance to parking areas or other designated locations.

Environmental Services Responsibilities

Clean and disinfect assigned clinical and non-clinical areas, including waiting areas, offices, hallways, restrooms, breakrooms, conference rooms, common areas, and other spaces as assigned. Follow MHC cleaning and disinfection procedures, including proper use of approved chemicals, personal protective equipment, Safety Data Sheets, and infection prevention practices. Perform routine duties such as sweeping, mopping, vacuuming, dusting, cleaning glass and high-touch surfaces, emptying trash, replacing liners, and restocking paper products and supplies. Clean and sanitize restrooms and promptly address spills, odors, bodily fluids, and other environmental concerns using appropriate precautions and approved procedures. Collect and dispose of general waste and handle regulated waste, sharps containers, or biohazard materials only in accordance with MHC procedures and assigned responsibilities. Monitor assigned areas for cleanliness, safety hazards, maintenance needs, pest concerns, leaks, damaged furnishings, or other facility issues and report them promptly. Maintain environmental services carts, equipment, and supply areas in a clean, orderly, and secure condition; notify the supervisor when supplies or equipment require replacement or repair.

DUAL-ROLE EXPECTATIONS

Balance security and environmental services responsibilities based on daily operational needs, assigned priorities, and direction from the Facilities Manager or designee. Remain alert to security and safety conditions while performing cleaning duties and be prepared to pause environmental services work to respond to urgent security or safety needs. Provide courteous customer service and maintain a professional appearance and demeanor when interacting with patients, visitors, employees, vendors, and community partners. Maintain patient and employee confidentiality and comply with HIPAA, MHC confidentiality requirements, and all organizational policies. Use sound judgment regarding when to act, when to request assistance, and when to immediately escalate an issue to leadership or emergency responders. Participate in required safety, security, infection control, emergency preparedness, and environmental services training. Perform other duties consistent with the purpose and scope of the dual-role position as assigned.

EDUCATION AND QUALIFICATIONS

High school diploma or GED required. Five+ years’ experience as armed security in a health care environment. Knowledge of basic security, workplace safety, cleaning, sanitation, and infection prevention practices preferred. Strong observation, communication, interpersonal, and customer-service skills. Ability to work independently, follow instructions, prioritize competing duties, and maintain reliable attendance.

PHYSICAL AND WORK REQUIREMENTS

Ability to stand and walk for extended periods and routinely patrol interior and exterior areas. Ability to bend, stoop, reach, push, pull, and perform repetitive cleaning tasks throughout the workday. Ability to lift, move, or carry supplies and equipment consistent with the essential functions of the position and MHC safety practices. Ability to work around cleaning chemicals, disinfectants, waste, bodily fluids, and other materials encountered in a healthcare environment while using required PPE. Ability to work indoors and outdoors and adapt to varying temperatures, weather conditions, and facility needs. Ability to work early mornings, evenings, weekends, or adjusted schedules when required by operational needs or emergencies.

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Armed Security in Clinical environment: 5 years (Required)

License/Certification:

• Armed Gun Permit (Required)

Ability to Commute:

• Memphis, TN 38126 (Required)

Work Location: In person