Job Description
Job Description
General Position Summary
Oversee the daily operations of a designated property or properties, including leasing and marketing, resident relations, rent collection, maintenance coordination, compliance, and reporting.
Primary Responsibilities
Leasing & Resident Relations
- Greet and tour prospective residents; understand their needs and match them to suitable units.
- Communicate property features, floor plans, and amenities effectively.
- Process applications, prepare lease agreements, and complete move-in documentation.
- Ensure timely, professional responses to resident concerns and service requests.
- Promote resident retention by planning community engagement activities.
- Complete guest cards and conduct follow-up communication with prospects.
- Conduct daily property inspections, including amenities and vacant units.
Financial Management
- Work within the approved annual budget.
- Collect, record, and deposit rental payments accurately.
- Track and follow up on late rent; issue notices and initiate eviction proceedings with corporate approval.
- Manage petty cash, reconciliation, and monthly reporting to accounting.
- Accurately submit all time worked into HRIS daily.
- Prepare weekly and monthly reports on time.
Maintenance Oversight
- Schedule and follow up on resident work orders; ensure completion and quality control.
- Coordinate with vendors for routine and emergency maintenance.
- Perform or assign minor maintenance and cleanliness tasks when needed.
- Ensure curb appeal, general upkeep, and landscaping standards are met.
- Respond to after-hours emergencies as needed.
Administrative & Compliance
- Maintain professional communication with residents, vendors, and staff.
- Communicate updates with Portfolio Manager regularly.
- Monitor local rental market trends.
- Assist with marketing strategies and campaigns.
- Ensure adherence to fair housing and landlord/tenant laws, including City of Portland regulations (if applicable).
Secondary Responsibilities
- Participate in resident events.
- Drive to run work-related errands (valid license and insurance required).
- Perform light groundskeeping and janitorial tasks when needed.
- Operate landscape and janitorial tools safely (as applicable).
- Assist in turnover cleaning and unit prep, including windows and fixtures.
Supervisory Responsibilities
Supervise 1 to 7 employees, including leasing and/or maintenance personnel.
Skills and Qualifications
Technical Skills
- Proficiency with Microsoft Office 365 and office equipment.
- Basic bookkeeping and financial reporting.
- Familiarity with property management software (e.g., AppFolio, Yardi).
- General maintenance and landscape knowledge (as applicable).
- Understanding of landlord/tenant laws, fair housing, and local housing regulations.
Soft Skills
- Strong verbal and written communication.
- Excellent customer service and interpersonal skills.
- Ability to prioritize, multitask, and work independently.
- Strong problem-solving and critical thinking abilities.
- Professional demeanor and conflict resolution skills.
Experience and Education
- High School diploma or equivalent required.
- At least one (1) year of property management experience required.
- Prior customer service experience preferred.
- Basic math skills and familiarity with leasing and compliance practices.
- Bilingual (English and Spanish) preferred.
Work Environment & Physical Demands
- May involve moderate hazards including outdoor work, weather exposure, and light maintenance.
- Regular standing, walking, bending, climbing stairs, and occasional lifting (up to 50 lbs).
- Use of hand tools, ladders (up to 6 ft), and janitorial/maintenance equipment as needed.
- Must be available for occasional evenings, weekends, holidays, and on-call emergencies.
Company Benefits
- Medical, dental, and vision insurance – Available on the 1st of the following 30 days of continuous employment.
- Sick Leave – Begins accruing on your first day. Available for use on your 91st day of continuous employment. You will accrue 1 hour for every 30-hours worked, up to a maximum of 48 hours.
- Vacation – Begins accruing on your first day; available for use after 180-days. You can accrue up to 80 hours in your first year.
- 401(k) Retirement Plan – You are eligible to participate on the 1st of the month following 90-days of continuous employment. ADI matches 100% up to 3% contributed.
- Employee Assistance Program (EAP), available starting your first day of employment.
- Paid Holidays – Seven (7) paid holidays per year.
Additional Job Details
- Onsite living required at Tigard York with a 30% discount on any available sized unit.
- $50 monthly cell phone stipend.
- 5% shift differential for all after hours (10pm - 6am) emergency calls.
- Must have a valid drivers license and auto insurance for all business related travel.
- Travel requirements to Tyee Apartments.
Property Locations
Primary Location: Tigard York - 52 Units
7582 SW Hunziker Road
Tigard, OR 97223
Additional Travel and manager oversight
Tyee Apartments - 33 units
3775 SW 108th Ave
Beaverton, OR 97005
Monday - Friday 9:30 am - 6:00 pm, with a 30 minute meal period, must be available for appointments only on Saturday as scheduled.