Job Description
Job Description
The Director of Facilities provides strategic leadership and operational oversight for all facilities-related functions across all company locations. This role is responsible for setting the facilities strategy, managing capital and repair/maintenance programs, ensuring brand standards compliance, and driving operational excellence through cost-effective, guest-focused facility solutions.
Strategic Leadership & Program Management
• Develop and execute a facilities strategy aligned with the Company’s growth and brand transformation goals.
• Lead, mentor, and develop a high-performing facilities team including regional facilities technicians and vendor partners.
• Establish KPIs, dashboards, and performance metrics to measure program effectiveness, cost efficiency, and restaurant uptime.
• Serve as the internal subject matter expert on facilities best practices, emerging technologies, and industry trends.
Repair & Maintenance Operations
• Oversee the national R&M program for company-owned restaurants, including preventive maintenance schedules, reactive repair protocols, and emergency response.
• Manage and optimize facilities management software to track work orders, vendor performance, and asset lifecycle.
• Develop and enforce standard operating procedures for equipment maintenance, including kitchen equipment, HVAC, refrigeration, plumbing, electrical, and life safety systems.
• Analyze repair trends and data to proactively identify systemic issues and drive capital planning decisions.
Capital Planning & Budget Management
• Lead annual capital planning process for facilities-related expenditures across the restaurant portfolio, including equipment replacement, remodeling support, and deferred maintenance.
• Manage the facilities operating and capital budgets, ensuring spend accountability and ROI delivery.
• Partner with Finance to develop accurate forecasting models and track actuals versus budget on a monthly basis.
Vendor & Contract Management
• Source, negotiate, and manage vendor contracts for facilities services including HVAC, janitorial, pest control, landscaping, waste management, and general maintenance.
• Build and maintain a robust national vendor network with tiered service agreements and performance accountability.
• Conduct regular vendor reviews and drive continuous improvement in cost, quality, and response time.
Brand Standards & Compliance
• Ensure all facilities programs uphold brand standards and deliver a safe, clean, and welcoming guest environment.
• Partner with Operations to address facilities-related health, safety, and regulatory compliance matters.
• Support ADA compliance, local code adherence, and health department requirements across the restaurant portfolio.
QUALIFICATIONS
Experience
• 10+ years of progressive facilities management experience, with at least 5 years in a senior or director-level role.
• Experience managing facilities across a multi-unit restaurant, retail, or hospitality portfolio (30+ locations strongly preferred).
• Demonstrated success managing large-scale R&M programs and vendor networks.
• Experience overseeing facilities budgets.
Skills & Competencies
• Deep technical knowledge of commercial kitchen equipment, HVAC, refrigeration, electrical, plumbing, and building systems.
• Strong financial acumen with experience in capital planning, budgeting, and cost analysis.
• Excellent negotiation and vendor management skills.
• Proficiency with facilities management platforms and data-driven decision-making.
• Outstanding leadership, communication, and cross-functional collaboration skills.
• Ability to manage multiple priorities in a fast-paced, growth-oriented environment.
• Up to 50% travel required.