Night Security & Guest Services Attendant (Unarmed).

Published: 6/14/2022

Real Estate

Job Description

We’re seeking an unarmed night security attendant to secure the property and serve as the after-hours point of contact for arriving guests. This role combines security patrol with guest check-in and customer service.

Weekend nights, including holidays and peak event weekends, are higher-volume.

Responsibilities:

Monitor premises to prevent theft, violence, or infractions of rules
Thoroughly examine doors, windows, and gates to ensure proper function and security
Warn violators of premise rules and regulations
Observe, document, and report suspicious or criminal activity; ask violators to leave and contact law enforcement when needed
Report any facility issues such as fire hazards and leaking water pipes
Request emergency personnel for high risk situations

Guest Services:

Check in late-arriving guests (cabins, RV sites, glamping, Airbnb) using our reservation system and check-in process
Verify guest identity and reservation details, and confirm guest counts and vehicles
Direct guests to their site or unit, and explain property rules, quiet hours, and amenities
Hand off keys or codes, and confirm units are ready before arrival
Answer guest calls and texts during the shift, and escalate issues to management
Log all check-ins, incidents, and guest issues in the shift report
Keep a friendly, professional demeanor with guests at all times, including when enforcing rules

Qualifications:

Previous experience in security, law enforcement, or other related fields
Familiarity with security equipment
Ability to handle physical workload
Strong attention to detail
Customer service, hospitality, or front-desk experience preferred
Comfortable using a tablet or phone-based reservation and check-in software
Clear communication and a calm, professional manner with guests

Hours:

Thurs: 8pm - 12am
Friday: 8pm - 8am
Saturday: 8pm - 8am
Sunday: 8pm - 8am

Pay will depend on experience