Job Description
Job DescriptionPosition Summary
Leasing Agent is responsible for delivering an exceptional, high-touch leasing experience to prospective and current residents. This role serves as the first point of contact for the community and plays a critical role in driving occupancy, resident satisfaction, and brand reputation through professionalism, sales expertise, and superior customer service.
Key Responsibilities
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Greet, engage, and tour prospective residents, showcasing luxury amenities, floor plans, and community features
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Build strong relationships with prospects to convert leads into leases
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Execute lease agreements accurately and in compliance with Fair Housing laws and company policies
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Follow up with prospects through calls, emails, and CRM systems to maximize conversions
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Maintain expert knowledge of pricing, availability, market trends, and competitors
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Deliver exceptional customer service to current residents and assist with lease renewals
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Process applications, screenings, and move-ins efficiently and professionally
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Collaborate with the property management and maintenance teams to ensure readiness of units
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Maintain a clean, welcoming leasing office and model units at all times
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Participate in marketing initiatives, resident events, and outreach activities
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Collect and encourage positive online reviews and referrals
Qualifications
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High school diploma or equivalent (college coursework preferred)
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Minimum 1 year of leasing, sales, hospitality, or luxury customer service experience preferred
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Strong sales skills with a customer-focused mindset
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Excellent communication, presentation, and interpersonal skills
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Professional appearance and demeanor
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Ability to multitask in a fast-paced environment
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Proficiency with leasing software, CRM systems, and Microsoft Office
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Knowledge of Fair Housing regulations required
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Availability to work weekends and flexible schedules as needed
What We Offer
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Competitive base pay plus commissions/bonuses
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Growth and advancement opportunities
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Professional training and development
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A dynamic, luxury-focused work environment
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