Leasing & Resident Services Consultant

Job Description

Job Description

The Park at Franklin, a 648-unit apartment community in Somerset, NJ, is seeking a motivated and customer-focused Leasing & Resident Services Consultant to join our team.

This position plays a key role in creating an exceptional resident experience while supporting the property's leasing and operational goals. The Leasing & Resident Services Consultant is responsible for apartment leasing, resident relations, and providing outstanding service to current and prospective residents. A strong team spirit and willingness to support the entire property team are essential.

Key Responsibilities

• Manage all aspects of the apartment leasing process, from prospect follow-up through move-in.
• Build and maintain positive, professional relationships with residents, applicants, vendors, associates, and company representatives.
• Provide excellent customer service and promptly address resident questions and concerns.
• Maintain awareness of property performance goals, including occupancy, leasing activity, and closing ratios, and actively contribute to achieving those goals.
• Communicate regularly with the Property Manager and team regarding apartment availability, resident activities, leasing activity, and opportunities to improve property performance.
• Conduct property and apartment tours and effectively communicate community amenities, features, and services.
• Generate purchase orders (POs) and assist with invoice processing.
• Enter and follow up on maintenance service requests as needed.
• Maintain accurate records and ensure leasing and resident information is current.
• Support property events, resident activities, and other initiatives that enhance the resident experience.
• Collaborate with team members to ensure the community is maintained and presented at the highest level.

What We're Looking For

The ideal candidate is friendly, professional, organized, and customer-service oriented, with the ability to work effectively in a fast-paced residential community. Strong communication skills, attention to detail, and a collaborative attitude are essential.

This position requires Saturday availability.