Job Description
Job Description
Reports to: Maintenance Supervisor
Supervises: None
Works with: On-site team, Regional and Corporate staff, residents, prospects, and vendors
Role Overview
This role plays a key part in creating a well-maintained, welcoming living environment for our residents. You’ll complete day-to-day maintenance requests in occupied homes and handle all make-ready work to ensure vacant units are prepared for new move-ins. You’ll also support common areas, property exteriors, and seasonal or preventative maintenance needs.
Key Responsibilities
Resident Service & Work Orders
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Pick up and prioritize daily service requests.
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Complete maintenance in occupied units based on work orders.
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Identify and address small issues proactively; escalate larger concerns to the Maintenance Supervisor.
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Document all work completed and time spent in each unit.
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Leave the apartment clean and tidy after work is completed (never use resident belongings for cleanup).
Make-Ready / Turnover Maintenance
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Inspect and test appliances, fixtures, plumbing, hardware, blinds, flooring, and walls in vacant units.
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Make necessary repairs to ensure units are move-in ready.
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Communicate with the Property Manager regarding any repairs requiring outside vendors or major replacements.
Property & Facility Maintenance
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Perform upkeep and repairs in shared spaces such as leasing office, amenities, and model units.
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Support exterior maintenance, including grounds, building exteriors, and pools.
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Coordinate with approved vendors when needed.
Preventative & Seasonal Maintenance
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Follow and maintain schedules for recurring and preventative maintenance tasks.
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Examples include: boiler cleanings (twice annually), monthly photocell checks, and quarterly HVAC filter changes.
Inventory & Supplies
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Track and maintain adequate stock of maintenance supplies.
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Purchase supplies or request purchasing approval as needed.
Professional Conduct
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Wear company ID while on duty.
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Maintain a courteous and professional attitude with residents and coworkers.
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Discuss concerns constructively and never in front of residents.
Skills & Qualifications
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Ability to read and follow written instructions.
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General knowledge of apartment maintenance and repairs.
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Experience with appliance troubleshooting and light carpentry, plumbing, and electrical work.
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Awareness of safety standards and willingness to use required protective equipment.
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Reliable, steady work habits and the ability to meet deadlines.
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Flexibility to work occasional after-hours or weekend emergencies.
Work Environment & Physical Requirements
This is an active, hands-on role. You’ll regularly walk the property, climb ladders, lift and carry heavy items, and work both indoors and outdoors in varying weather conditions. Work may involve:
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Power tools and machinery
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Exposure to dust, chemicals, insects, pets, and uneven surfaces
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Protective equipment such as gloves, goggles, and dust masks
You must be able to safely perform the physical duties associated with this job.