Security Operations Center (SOC) Operator | C

Job Description

Job DescriptionAbout Code 4 Private SecurityJoin the Code 4 Private Security Team: Where Integrity Meets Opportunity

At Code 4 Private Security, we’re more than just a security company—we’re a family. We pride ourselves on creating a supportive, respectful, and dynamic environment where our team members can grow, develop, and truly make a difference. As a veteran-owned and operated business, we bring discipline, professionalism, and commitment to every assignment we take on.

Why Work at Code 4 Private Security?

Veteran Leadership
Our leadership team is comprised of experienced veterans and retired law enforcement professionals who understand what it takes to succeed in the security field. We lead with integrity, foster accountability, and ensure every team member has a voice.

Comprehensive Training
Whether you’re new to the industry or an experienced professional, we provide ongoing training in compliance, de-escalation, safety protocols, and operational readiness. Our team utilizes modern tools and technology, including mobile patrol systems and remote surveillance, to stay ahead of evolving security needs.

Team-Oriented Culture
At Code 4, you’re never just a number. We treat every employee as a valued member of the team. Open communication, mutual respect, and recognition of hard work are the foundation of our culture—whether you’re on the front line or supporting operations.

Competitive Compensation & Benefits
We offer competitive pay, opportunities for advancement, and benefits that reflect the dedication of our team. Regular performance evaluations and potential pay increases ensure your contributions are recognized.

Real Impact
Working with Code 4 means making a difference. From securing homeowner communities and private properties to supporting public institutions, you play a vital role in protecting people and maintaining peace of mind.

Position Overview

The CCTV OPERATORS plays a critical role in maintaining a safe and secure environment by monitoring surveillance systems, coordinating incident response, and supporting enforcement of HOA rules and community standards. This position requires the ability to function effectively as both a Surveillance Room Operator and a Security Dispatch Specialist, ensuring rapid response, accurate communication, and thorough documentation of all security-related activities.

Primary Roles & ResponsibilitiesSurveillance Operations

• Monitor all surveillance systems, including cameras, alarms, and access control systems

• Identify suspicious activity and security incidents in real time

• Report, document, and escalate incidents according to established protocols

• Support enforcement of HOA rules by providing surveillance evidence and incident details

Dispatch & Incident Response

• Receive, prioritize, and manage calls for service from residents, security officers, and management

• Dispatch security officers efficiently to incidents and service requests

• Maintain clear, professional communication with onsite security personnel and external emergency services (police, fire, medical)

• Provide accurate, timely updates to management regarding incidents and responses

Communication & Documentation

• Maintain detailed and accurate incident reports and dispatch logs

• Facilitate clear communication between residents, security officers, management, and emergency responders

• Ensure strict adherence to company policies, security protocols, and confidentiality standards

Required Skills & Qualifications

• Valid Nevada PILB Guard Card with Armed Endorsement

• Strong verbal and written communication skills

• Excellent customer service and interpersonal skills

• High attention to detail and strong organizational abilities

• Ability to remain calm, focused, and effective in high-pressure situations

• Ability to multitask and prioritize rapidly changing situations

• Basic computer proficiency; experience with surveillance or dispatch software preferred

• Prior experience in security, dispatch, surveillance, or a related field is a plus

Key Competencies

• Situational awareness

• Professional judgment and decision-making

• Reliability and accountability

• Team collaboration

• Discretion and confidentiality

Work Environment

• Surveillance room and office setting

• May require shift work, including nights, weekends, and holidays