Job Description
Job Description
Our client aims to create superior living environments that enhance the lives of their residents and communities by developing, acquiring, owning, and managing multifamily apartment buildings and the services and technology inside those buildings.
To fulfill this mission, they require an exceptional group of people whose collective output is greater than the sum of its individual parts. Their team are energized by the opportunity to impact their residents' lives in meaningful ways. They are bold and creatively ambitions, driven by relentlessly high standards, act with a sense of urgency and accountability, and always, above all, operate with integrity, loyalty, and trust.
Role
Our client is seeking a highly experienced and motivated Property General Manager to spearhead the launch of their newest community in Miami. In this pivotal role, the General Manager will be responsible for overseeing all facets of property operations, including guest experience, revenue management, distribution strategies, and team leadership. They will cultivate and lead a dedicated team focused on excellence, driving resident and guest satisfaction and retention, while collaborating cross-functionally to enhance property performance.
This position calls for a proactive leader who thrives in a fast-paced environment and is deeply passionate about delivering a welcoming, high-quality and inclusive living experience. An extensive background in hospitality, strong business acumen, and a proven track record of achieving exceptional results in a dynamic startup environment are essential for success in this role.
Requirements
- Oversee all aspects of property operations, ensuring the highest levels of guest satisfaction, profitability, and efficiency.
- Develop and implement strategies to optimize revenue, occupancy, and distribution across various channels, working closely with the Distribution Manager and Revenue Management team.
- Lead and mentor a team of hospitality professionals, fostering a culture of excellence, empowerment, and continuous improvement.
- Collaborate with Assistant Managers to develop and deliver personalized, memorable experiences for our guests, driving engagement and loyalty.
- Manage property finances, including budgeting, forecasting, and expense control, to ensure the property meets or exceeds financial targets.
- Oversee the maintenance and upkeep of the property, working with the maintenance team to ensure all facilities, amenities, and guest rooms are in excellent condition.
- Build and maintain strong relationships with key stakeholders, including property owners, corporate housing providers, and local community partners.
- Ensure compliance with all company policies, procedures, and quality standards, as well as local, state, and federal regulations.
- Analyze performance metrics and guest feedback to identify areas for improvement and implement solutions to drive results.
- Stay up-to-date on industry trends and best practices, continuously seeking opportunities to innovate and enhance the guest experience.
Ideal Background
- 5-7+ years of experience in hospitality management with a proven track record of success in leading properties with multiple asset classes (Residential, Hotel, F&B, Retail etc)
- Strong business acumen with expertise in revenue management, distribution, and financial management.
- Exceptional leadership and coaching skills with the ability to build, motivate, and develop high-performing teams.
- Excellent communication and interpersonal skills with the ability to build and maintain relationships with guests, colleagues, and partners.
- Analytical and problem-solving skills with the ability to use data and insights to drive decision-making and continuous improvement.
- Proficiency in Microsoft Office Suite and experience with property management systems and revenue management software.
- Flexibility to work evenings, weekends, and holidays as needed.
Benefits
- Competitive salary $150k - $180k (dependent on experience)
- In addition the compensation package will include an equity offering, enabling employees to become stakeholders.
- Comprehensive benefits package (Medical / Dental / Vision / Disability / Life)
- Paid time off and 13 paid holidays
- 401(k) retirement plan
- Healthcare and Dependent Care Flexible Spending Accounts (FSAs)
- Access to HSA-compatible plans
- Pre-tax commuter benefits
- Employee Assistance Program (EAP), free therapy through SpringHealth, acupuncture, and other wellness offerings
Our client is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, they provide reasonable accommodation for qualified individuals with disabilities.