Job Description
Job DescriptionDescription:
Are you a proactive, detail-oriented professional with a passion for customer service and administrative excellence? Corner Property Management is looking for a Virtual Administrative Associate to join our Lease Administration team and support our Association Managers in delivering exceptional service to the communities we serve.
ABOUT THE ROLE
As a Virtual Administrative Associate on our leasing team, you will play a vital role in the day-to-day operations of our properties. This position blends administrative support with operational coordination, requiring strong communication skills, initiative, and a service-first mindset. You'll be the go-to person for handling inquiries, coordinating requests, and ensuring seamless property management processes.
No prior property management experience is required; we welcome strong administrative professionals from any background. Experience in HOA, condominium management, or leasing is a plus, but what matters most is your organizational skills, attention to detail, and ability to hit the ground running.
KEY RESPONSIBILITIES
Customer Service & Communication
- Serve as a primary point of contact for clients and team members, providing professional and responsive support.
- Answer and manage incoming calls and emails, including inquiries, concerns, and service requests.
- Follow established communication protocols and escalate urgent matters appropriately.
- Deliver timely, professional responses to all inquiries and service requests.
Operations & Administrative Support
- Prepare, track, and manage service requests, violation letters, and operational documentation.
- Assist with invoice coding, revenue postings, municipal reimbursements, and other administrative financial tasks.
- Attend virtual meetings as needed, providing administrative support and taking notes.
- Support the team during high-volume periods or absences to ensure priorities and deadlines are met.
- Process daily action items, mailings, and management software updates promptly and accurately.
Requirements:
- Solid administrative experience background in property management, leasing, or HOA is a bonus, but not required.
- Strong initiative and a "get-it-done" attitude.
- Proficiency in Microsoft Office (Word, Excel) and the ability to quickly adapt to new software.
- Excellent verbal, written, and presentation skills in English.
- Ability to maintain confidentiality and exercise sound judgment.
- Strong organizational skills and the ability to manage multiple priorities simultaneously.
- Reliable internet connection and a suitable remote work setup.