Senior Director, Facilities, Real Estate & Security Operations

Job Description

Job Description

Responsibilities

The Senior Director, Facilities, Real Estate & Security Operations is a strategic and operational leader responsible for overseeing the planning, development, and management of InnovAge’s physical infrastructure across 25+ sites in 7 states. This role integrates facilities management, real estate development, physical security compliance, and facilities finance to ensure safe, efficient, and cost-effective environments that support high-quality care delivery in a PACE healthcare setting. Reporting to SVP of Care Support, the Senior Director will lead cross-functional teams and external partners to drive operational excellence, regulatory compliance, and strategic growth initiatives aligned with InnovAge’s mission.

Essential Functions and Work Responsibilities

Functional Category: Facilities & Project Management

Estimated Percent of time Spent – 25%

• Lead multi-site facilities operations, maintenance programs, and capital improvement projects.
• Oversee facility services, vendor relationships, and landlord coordination to ensure optimal building performance.
• Develop and implement sustainability initiatives and energy tracking programs.
• Manage facility-related KPIs, work order systems, and compliance with healthcare standards.

Functional Category: Real Estate & Development & Capital Planning

Estimated Percent of time Spent – 25%

• Direct real estate strategy including site acquisition, lease administration, and portfolio management.
• Support development activities including site selection, budgeting, and onboarding of new locations.
• Manage construction contracts, vendor performance, and alignment with operational needs.
• Ensure timely execution of real estate transactions and legal documentation.
• Partner with Finance to develop and manage capital and operating budgets for facilities and real estate.
• Track and analyze spend across maintenance, development, and security operations.
• Ensure financial accountability and ROI for facilities investments and vendor contracts.
• Support benchmarking and performance tracking for external service providers.

Functional Category: Physical Security & Compliance

Estimated Percent of time Spent – 25%

• Oversee the enterprise-wide physical security program, including access control, surveillance, and incident response.
• Lead the Safety & Security Operations Center and contracted guard force operations.
• Develop and enforce physical security policies, audits, and training programs.
• Manage workplace violence prevention initiatives and regulatory compliance.

Functional Category: Leadership & Department Strategic Oversight

Estimated Percent of time Spent – 25%

• Lead and mentor a diverse team including Directors, Managers, Analysts, and external partners.
• Foster cross-functional collaboration with Legal, HR, Finance, Operations, and Clinical teams.
• Drive continuous improvement, innovation, and alignment with organizational goals.
• Represent Facilities and Real Estate in strategic planning and executive-level discussions.

Travel Requirements

Travel

Estimated Percent of time Spent 10-25%

• Travel between national InnovAge worksites
• Overnight & out of state travel should be expected for leadership meetings

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

REQUIRED

Education

• Bachelor’s degree in Facilities Management, Real Estate, Construction, Engineering, Business Administration, or related field

Work Experience and Qualifications

• 8+ years of progressive leadership experience in facilities, real estate, or physical security, preferably in healthcare or senior care environments.
• Strong knowledge of facilities operations, real estate transactions, security systems, and regulatory compliance.
• Proven ability to manage multi-site operations, capital projects, and cross-functional teams.
• Excellent communication, negotiation, and organizational skills.

PREFERRED

Education

• Masters in Facilities Management, Real Estate, Construction, Engineering, Business Administration, or related field.
• Experience in healthcare call centers or familiarity with PACE programs.
• Familiarity with CAD, Corrigo, or other facilities management platforms.