Job Description
Job Description
Job Title: Assistant Security Manager
General Definition: Responsible for maintaining a safe and secure environment for
guests and team members as well as protecting GMC property through the supervision of assigned security staff.
Supervision Received: Security Manager
Supervision Exercised: Security Staff
Essential Job Functions:
Monitor and ensure the safety of guests, team members and tribal assets through constant patrol, supervision, and observation of all assigned areas and reporting activities in accordance with departmental guidelines.
Monitor and maintain control of facility access points and permitted areas of entry and respond to sounding alarms ensuring the safety of guests, team members and tribal assets.
Assist other departments when emergency conditions threaten or actually exist (fire, weather, medical, etc.) to assure the facility is protected.
Maintain guest and team member confidence and safeguard the operations by maintaining confidentiality of all information obtained in performance of duties.
Resolve guest and team member complaints by listening and answering questions as needed.
Interpret and enforce established guidelines in conjunction with operations in order to protect the assets of GMC.
Assist in the development of the security staff by coaching, counseling, and disciplining security personnel to ensure staff is competent and professional in their assigned duties.
Review security reports for completion and accuracy.
Assist and/or create/review schedules of all assigned security personnel in order to guarantee coverage and encourage stability in the workforce.
Assist in on-boarding security staff by interviewing and selecting security personnel to assure positions are filled by the most qualified applicants.
All other duties as assigned.
Minimum Qualifications:
Education:
High School Diploma or GED equivalent
Knowledge, Skills and Abilities:
Must be able to assist Security Officers in day to day operations based on facility needs
Must be able to work various hours as needed, including weekends and holidays
Must be able to read, understand, apply, and retain knowledge of departmental rules, regulations, and policies
Must be able to operate a hand-held radio and must be able to learn security radio codes
Must be able to sit, stand, and walk for extended periods of time
May be required to lift/carry up to 50 lbs. based on facility needs
Must be able to understand and apply oral or written instructions
Must be able to prepare hand written, legible reports and type written reports in a clear concise manner based upon facility needs
Must be able to define problems, collect data, and establish facts
Must have excellent communication skills and be able to work successfully in a team environment
Must have basic computer and typewriting skills, to include basic knowledge of Microsoft Office Suite
Must be able to sit at a desk/computer for at least one (1) continuous hour at a time
Must be 21 years of age to carry firearm and/or taser; may be required to carry firearm and/or taser
Must be able to work in fast paced, noisy, smoke filled casino environment
Training and Experience:
2 years’ previous security experience in a gaming facility required
Law enforcement and or military is a plus
1+ year of management and or supervisory experience in the field of security is preferred
Knowledge of the gaming industry is also a plus
Licenses/Certifications/Other:
Must pass an MMPI test
Must become TASER certified and required to carry as outlined in departmental guidelines, training provided
Must be able to pass a background check and receive/maintain a license or permit from the Shawnee Tribe Gaming Commission
Must be able to complete pre-employment drug test with a negative result