Job Description
Job Description
- Job Title: “Site Manager”
- Location: Pittsburgh, PA 15219
- Shift Timing: Monday – Friday 8:30 AM – 5:30 PM
- Pay Rate: $30-32/Hr On W2
Parking is the responsibility of the contingent worker until they convert to a permanent employee
- Interview format(s): phone, video, onsite - Team 1st meetings/ 2nd & 3rd round In-person
- Number of interview rounds 3 (final will be a client meet & greet for those who make it past round 2)
- Interview duration 30 min initial meeting, 1 hour final 2 sessions
- Background with Ricoh, Xerox, Canon, CBRE, ISS, Sodexo, Aramark, Iron Mountain, Williams Lea, Epiq, or similar managed services organizations.
Manager’s Job Description:
- Dress Code: Business casual
- Driving: No
- Shift: Working hours 8:30 am - 5:30 pm (must be flexible) location is open 7:30 am - 6 pm. Sr Site Manager will work extended hours or adjust schedule as necessary to accommodate site needs.
This person will lead a 3-person team at the largest office on a 13-location legal services account and serve as the designated successor and operational right-hand to the Senior Services Operations Manager, with responsibility for team leadership, customer success, SLA performance, and multi-site operational support.
Ideal Candidate – Must Haves
- 5+ years of operations, office services, facilities, workplace experience, or managed services leadership experience.
- Proven experience leading teams, including coaching, performance management, training, and employee development.
- Experience supporting multiple locations, remote teams, or geographically dispersed employees.
- Strong customer relationship management skills with the ability to build trust and credibility with office leadership and key stakeholders.
- Experience managing service delivery in an SLA-driven environment with accountability for metrics and reporting.
- Demonstrated success overseeing high-volume operational workflows such as digital mail, scanning, print production, records management, mail services, or similar business support functions.
- Advanced Microsoft Office skills, particularly Excel, Outlook, Teams, and PowerPoint.
- Strong analytical, organizational, and problem-solving skills with the ability to make sound decisions independently.
- Excellent verbal and written communication skills with executive-level professionalism.
- Ability to manage multiple priorities, respond to escalations, and maintain service excellence in a fast-paced environment.
- Experience preparing and presenting monthly operational metrics, business reviews, and performance reporting.
- Ability to serve as the primary backup to the Senior Services Operations Manager and provide remote leadership support across a multi-site account structure.
Preferred
- Legal, professional services, financial services, healthcare, or corporate headquarters experience.
- Experience supporting digital mailroom operations, production print, and scanning environments.
- Experience managing customer-facing services for 100+ employees.
- Experience supporting single-person and small remote site operations.
\nCompany Description
Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.
SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.
SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.
Company Description
Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.\r\n\r\nSGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.\r\n\r\nSGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.