Job Description
Job Description
Direct Reports: Assistant Property Manager, Concierge, Engineers, and other staff positions as may be applicable to the property served.
Indirect Reports: Multiple vendor and 3rd party service providers.
- Operation/Service coordination, including but not limited to:
- Review maintenance service requests, and work with property engineers and vendors to prioritize and execute.
- Review and manage all operations throughout property.
- Review and approve bids for work in common areas by contract and 3rd party service providers. Responsible for quality of their work and projects.
- Carry out Board initiatives.
- Accountable to Board to coordinate and ensure team executes on all common area space management related processes (leasing, marketing, construction, move in/out, aesthetics, cleaning, maintenance, life/safety, compliance, etc…
- Manage all emergency events (fire, water, structural or human event).
- Enforce compliance with governing documents, leases, declaration and bylaws.
- Manage utility billing and energy conservation practices (if applicable)
- Create annual business plan and deliver services to the community as outlined in the business plan
- Responsible for all financial processes – A/R, A/P, and financial reporting, including but not limited to:
- Responsible for all revenue targets.
- Responsible for expense control within budget parameters
- Assume accountability for 100% dues/fee collections each month.
- Assess and collect all fines, late fees, damage assessments, security deposits/returns, utility deposits/returns, concessions, and miscellaneous income.
- Manage vendor billing and accounts payable.
- Responsible for cash flow management and accounts receivable at one or more properties.
- Create and adhere to an annual operating budget.
- Ensure financial compliance with all governing documents, leases and state commissions on an annual basis.
- Responsible for all financial reporting.
- Deliver excellent customer service through the following:
- Serve as an escalation point for residents and Board.
- Proactively communicate with residents and with Board on appropriate property related matters including weekly Board update using the HomeOwners Advantage template
- Meet with the Board on a regular/monthly basis or on a mutually agreed upon schedule.
- Meet with committees on a regular basis as mutually agreed upon.
- Respond/acknowledge all resident communications within 24-hour period.
- Responsible for leadership and people development by:
- Management and scheduling of direct reports.
- Developing and delivering objectives and performance appraisals of direct reports.
- Establishing performance metrics for each property.
- Initiating and completing the hiring process as required.