Property Management Assistant

Job Description

Job DescriptionWe're searching for a diligent office assistant to provide administrative support. You’ll be responsible for responding to all complaints and questions in a friendly and timely manner, implementing office standards to streamline our processes, scheduling appointments, and company trips, ordering office equipment, and marketing our brand through community events and print and digital mediums. Applicants should be extremely thorough, possess excellent communication skills, and have some background in customer service. Send us your resume today to become part of the team!Compensation:

$15 - $19 hourly

Responsibilities:

What You’ll Do:

• Provide administrative support to the Property Management team
• Respond to resident, applicant, and owner inquiries by phone, email, and other communication channels
• Help ensure compliance with Fair Housing, Section 8, LIHTC, and local regulations
• Coordinate maintenance and vendor work orders; manage vendor SLAs
• Maintain accurate records and reports in AppFolio and Google Suite
• Deliver excellent resident service and resolve escalated tenant issues
• Grow in the position through continued learning and skill building
• Create and update property listings, marketing materials, and online advertisements.
• Answer incoming calls, emails, and resident inquiries in a professional and timely manner.

Success at 6 months:

• Reduced vacancy days, accurate listing launches, high-quality leasing support

Tools you’ll use: Google Suite, CRM, MLS, AppFolio/Yardi

Qualifications:

What You’ll Bring (Must-Haves):

• Prior admin, leasing, or customer service experience
• Strong organization and communication skills; bilingual a plus
• Pursuing a Texas Real Estate license or willing to get one

Nice-to-haves:

• Familiarity with MLS, CRM, or property management platforms

About Company

Welcome to Expert Rentals & Property Management

We are a Veteran-Owned Property Management Company in the Killeen – Fort Hood, Texas area.

For Residents: We Provide Beautiful Homes For Rent, including Unfurnished and Fully Furnished Homes Available For Corporate Clients, Active Military, and Reservists during Short-Term Tours & TDY.

For Owners: We Provide Expert Property Management Services, Maximize Your ROI, and Match Excellent Residents to Excellent Homes For Rent!

Our Core Values: Dependability, Honesty, and Integrity. We understand that our business relies on our reputation. Satisfied Owners are our goal. Happy Owners and Happy Residents spread the word about their experience.

We are hardworking and committed to your career. We work with accountable people. We are looking for leaders and team players.

Our Mission: To exceed expectations and WOW clients while providing them with high value, while maintaining a high level of commitment to our community and bottom-line profitability.