Service Technician - Alarm and Video

Job Description

Job Description

Description

Duties & Responsibilities:

Technical Expertise –

· Mechanical aptitude

· 3-5 years alarm security experience preferred

o Install and service DMP alarm panels

o CCTV experience

· Basic computer skills including experience with

o Excel

o Outlook

Service

· Perform preventive maintenance inspections and service

· Insure that documentation is properly completed and submitted

· Assist other technicians as needed

· Request and share technical knowledge

· Escalate and resolve issues when appropriate

o Recognize recurring trips to same site for the same issue and report to management

o Minimize number of trips to the site to resolve the issue

§ Access part needed before going if possible

· Performs service and installation of access control, intrusion alarm, video surveillance systems, and other various security related systems.

· Performs upgrades and additions to systems in order to increase functionality and usability.

· Performs computer program entry as required to add cameras, access control devices, and intrusion alarm systems as needed.

· Coordinates with administration for the purpose of completing projects/work orders efficiently.

· Provides documentation in electronic formats (e.g. notes regarding the service call, time and materials, etc.) for the purpose of providing written support in compliance with company procedures and/or conveying information.

· Responds to emergency situations during or after hours for the purpose of resolving immediate safety/security concerns.

Operations

· Maintain and control inventory

o List parts accurately and timely on work orders

o Keep truck stock by being proactive in replenishing

§ Anticipate parts required to meet or exceed goals.

§ Requests equipment and supplies to the Inventory Specialist Technician to review and submit to Purchasing.

o Report inventory on truck monthly

· Communications

o Respond to all phone calls from other SCI personnel within four hours

o Respond to all emails within 24 hours

o Recognize that you are effecting others productivity by not responding or expecting them to contact you numerous times for the same issue

· Time Keeping

o Accurate reporting of dispatch, arrival and completion times

§ Recognize that this data is analyzed and some customers receive reports based on response and resolution

o Input and categorize time not spent on work orders accurately

o Submit your time via Remote Tech every week no later than 9 a.m. Saturday.

Other

· Maintain Security License by adhering to annual continuing education requirements

· Ability to pass criminal background check and drug screen test

· Valid Driver’s License and insurance

· Report any moving traffic violations or accidents immediately

Essential job-related skills required:

· Maintaining confidentiality of work related information and materials.

· Effective organization and planning skills.

· Customer Service

o Strong customer service skills

o Effective communication and interpersonal skills, including tact and diplomacy.

o Ability to perform with bank personnel present and occasionally under pressure

o Good judgment in what is appropriate to say and do

o Instruct Bank personnel in use of equipment

o Professional appearance and demeanor

Special physical or mental skills required:

· Ability to multi-task and time management skills

· Perform tasks requiring bending, stooping, kneeling, standing, and walking significant distances.

· Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Ability to understand and follow instructions precisely

· Ability to manage high stress situations in a calm manner.

Working conditions under which the job is performed:

· Loud environment with multiple distractions at any given time.

· Work is performed within extreme temperature ranges.