Housing Services Specialist

Job Description

Job Description

Position Title: Housing Services Specialist

Reports To: Housing Department Manager

Classification: Full Time / Exempt

Status: Variable Salary

Range: $16.00-$19.00 per hour

Date: May 19, 2023

Summary/Objective: The Housing Services Specialist will provide support for all Housing, Weatherization and Energy conservation activities within the agency and provide instruction of PACT and Deconstruction Curriculum. Position will assist the Housing Department Supervisor to coordinate all Housing programs to ensure compliance with all Federal, State, and local guidelines. Position works with crews and contractors to ensure mandated installation, equipment, product, and repair procedures are adhered to and conducts Energy Audits and Quality Control Inspections. Position provides high-level support to Housing Department Supervisor and Housing Department Manager. Prepares reports, handles information requests, database entry, and performs clerical functions to include correspondence, spreadsheet creation, and client communications.

Required Education and Experience: Associates degree in human/social sciences and/or certifications in building trade(s), housing, weatherization, or energy efficiency related field preferred. GED with 5 years relevant and equivalent work experience accepted. Three plus years of successful work, and experience with volunteer or non-profit organization preferred. Certifications: Quality Control Inspector, Energy Auditor, Crew Leader, and Retro-Fit Installer are highly desirable.

Essential Functions:

• Responsible for daily operations of Housing Department Programs as assigned by the Housing Department Manager.
• Works with crews and contractors to ensure mandated installation, equipment, product, and repair procedures are completed and adhered to.
• Conducts Energy Audits and Quality Control Inspections
• Completes all paperwork with efficiency and accuracy regarding housing and weatherization program policies.
• Keeps current on all governmental and contractual regulations, procedures, and systems as they relate to program management and implementation.
• Advises and assists the Housing Department Manager in innovations for fee for service projects and programs.
• Responsible for coordinating assigned programs with community resources.
• Provide essential instruction, training, and direction for program participants (including PACT and Deconstruction), Staff and Volunteers regarding program activities and required procedures.
• Assists Housing Department Manager with Student recruitment
• Maintain all programmatic and client confidentiality standards.
• Assists clients in attaining agency service; provides opportunities and resources during initial contact and appointment setting.
• Assists clients during in-taking process and in completion of necessary applications and paperwork.
• Assists in determining client eligibility for services within the Housing Services portfolio based on stakeholder and agency guidelines.
• Maintains hard copy and digital records of client eligibility and services as programmatically required.
• Attain or maintain certifications as required by programmatic stakeholders.
• Stays current on all regulations, systems, and procedures as related to the Community Service Program and Housing Program portfolio(s).