Director of Interim Housing

Job Description

Job Description

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary

Interim housing is not a waiting room. It is an active intervention — and how it is managed determines whether people move toward stability or end up unhoused. The Director of Interim Housing makes sure every assigned site runs with the discipline, consistency, and care that real intervention requires.

Reporting to the Senior Director of Interim Housing/Programs, the Director leads Program Managers across multiple sites — including but not limited to Access Sites, Tiny Home Villages, Inside Safe locations, Family and TAY locations; among other interim housing shelters. This role is directly accountable for what happens on the ground: site stability, bed utilization, documentation quality, contract compliance, and staff development. This is not a coordination role. It is an accountability role.

Internally, the Director keeps programs aligned with HTM's standards, values, and funding requirements. Externally, the Director represents Hope the Mission to government partners, funders, and community stakeholders — building the trust that allows the organization to keep doing its work.

This role exists to make sure HTM's interim housing programs deliver on their promise — to the people who live in them, to the funders who pay for them, and to the communities that need them to work.

Primary Duties and Responsibilities

Program Leadership & Strategy

• Provide direct oversight and operational leadership across all assigned interim housing sites; and as needed across the Program portfolio

• Align program execution with HTM's mission, values, funder requirements, and service delivery standards

• Analyze program performance data, dashboards, and KPIs to identify trends, risks, and opportunities for improvement

• Implement continuous quality improvement strategies that strengthen service delivery, safety, documentation, and outcomes

• Support department-level planning, workplans, and strategic initiatives, including cross-department collaborations as directed by executive leadership

• Assist with contract modifications, renewals, and operational transitions — including site launches, expansions, and resets — ensuring alignment with funding requirements and internal standards

• Participate in organizational committees and leadership initiatives that advance HTM's mission and program impact

Staff Management & Development

• Directly supervise all assigned Program Managers; provide leadership guidance to Assistant Program Managers, Coordinators, and frontline staff

• Conduct regular supervision, coaching, and performance management with Program Managers; maintain clarity of expectations, accountability, and professional growth

• Identify staff development needs across assigned programs; collaborate with Program Managers to support skill-building and leadership development

• Partner with Learning & Development to schedule and deliver ongoing training aligned with program needs and contract requirements

• Prioritize and promote staff wellness and self-care strategies across the department, recognizing the high-acuity nature of interim housing work

• Support staff meetings and recognition initiatives

Administration & Fiscal Oversight

• Support development of written program policies and procedures in full compliance

• Collaborate with the Senior Director of Programs, Operations, Human Resources, and other departments to implement and oversee facility, personnel, and program processes

• Ensure timekeeping practices are accurate, consistent, and compliant with HTM policies; review and approve timesheets and payroll documents in a timely manner

• Maintain working knowledge of program and facility budgets and funding sources

• Ensure all assigned programs operate within approved budgets and fiscal guidelines

• Support development of department project strategies and timelines based on goals established by leadership

Facilities & Site Readiness

• Conduct routine site walks to ensure health, safety, and operational compliance across all assigned sites

• Coordinate with Operations on repairs, outages, room turns, inventory, keys, cameras, and vendor access

• Ensure emergency preparedness plans are current and practiced, including fire safety, life safety, and evacuation protocols

• Serve as the primary escalation point for facility-related risks; ensure issues are elevated appropriately and tracked with clear resolution timelines

• Provide enhanced oversight for sites with unique operational models or heightened risk factors; adjust leadership support, staffing strategies, and on-site presence accordingly

• Coordinate closely with Operations, Facilities, and Security teams to address site-level risks, safety planning, and property management needs

Incident Response & Compliance

• Respond to critical incidents, grievances, and escalations; ensure timely documentation, follow-up, and staff coaching to prevent recurrence

• Oversee internal audits, monitoring preparation, and compliance reviews; implement corrective action plans in partnership with relevant departments

• Work with Contracts and Compliance to review, authorize, and submit program and contract reports accurately and on time

• Review Program Manager reports and compile department-level summaries for senior leadership and funders

• Ensure staff understand and implement contract scopes, service requirements, and performance expectations

• Oversee compliance with location-specific contract requirements, jurisdictional regulations, and funder expectations, including City vs. County contracts, Inside Safe requirements, and specialized grant deliverables

• Support monitoring readiness and corrective action implementation when funder or jurisdictional requirements change or findings are issued

Government, Community & System Engagement

• Build and maintain strong