Job Description
We are seeking a Technical Support Technician to provide technical assistance to customers and field service technicians, with a focus on electronic programming, electrical, and mechanical equipment.
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Responsibilities:
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- Troubleshoot technical, electrical, mechanical, and programming issues by phone, text, email, and video.
- Support field technicians during equipment installation and service.
- Use technical manuals, CAD drawings, electrical diagrams, and other resources to diagnose problems.
- Document support activity and identify recurring issues and potential product defects.
- Work with manufacturing and operations to resolve quality and warranty concerns.
- Help develop troubleshooting guides, technical bulletins, training materials, and product updates.
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Qualifications:
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- Technical support or troubleshooting experience with electronic, electrical, or mechanical equipment.
- Strong problem-solving and customer service skills.
- Excellent communication skills and ability to remain patient with customers.
- Proficient with Microsoft Office; ERP/CRM or service database experience is a plus.
- Self-motivated and able to work independently in a fast-paced environment.
- Experience as an electrician or sound technician is a plus.
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