Aftermarket Parts Manager- Commercial HVAC

Job Description

Job DescriptionAftermarket Parts Manager
Job Title: Aftermarket Parts Manager
Job Location: Knoxville TN
Operating Company: Hobbs & Associates
FLSA Status: Non-Exempt
This is a FULL-TIME position

Overview:
Air Control Concepts is more than just a collection of firms, we are a community of forward-thinking experts committed to excellence, innovation, and collaboration. With a focus on commercial HVAC representation, we bring together esteemed entities from diverse regions, each boasting decades of invaluable experience.

We understand that success in the HVAC industry goes beyond individual accomplishments. That's why we believe in the power of unity and collaboration. By leveraging our collective assets, knowledge, and resources, we empower our member firms to deliver unparalleled service, safety, and efficiency to clients across healthcare, commercial, and residential sectors. This opportunity is with one of our Operating Companies Hobbs & Associates. Check out their website here: Hobbs & Associates

SUMMARY:
The Aftermarket Parts Manager will lead Hobbs & Associates’ East Tennessee Aftermarket Parts Division, overseeing operations in Knoxville, Chattanooga, and the Tri-Cities. This role requires a hands-on leader who can drive sales growth, manage staffing, oversee facilities, and ensure smooth operational transitions, all while maintaining a customer-first approach.

The manager will directly supervise Inside/Outside Sales Representatives and Warehouse staff, ensuring alignment with Hobbs’ aftermarket growth objectives. This is a critical leadership role responsible for building a sustainable, profitable, and scalable aftermarket parts business in the region.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
The requirements listed below are representative of the knowledge, skill, and/or ability, and physical demands required.

1.Stocking Strategy

• Develop and implement stocking strategies for high-demand parts (AAON, York chiller, LG, VFDs, refrigerants, any other required parts.
• Oversee replacement equipment stocking (Bard wall-mount, ClimateMaster WSHPs, Lennox rooftops, LG mini-splits, accessories).
• Ensure inventory availability while balancing cost and profitability.

2. Sales & Customer Support

• Strengthen sales initiatives to capture aftermarket business opportunities.
• Partner with Equipment Sales & Service Channels to identify replacement equipment prospects.
• Implement structured pricing models (good / better / best) for competitiveness and margin protection.
• Clearly define account assignments to eliminate overlap and maximize accountability.

3. Staffing & Leadership

• Directly manage Inside/Outside Sales and Warehouse staff.
• Lead recruiting, interviewing, onboarding, and training of new hires.
• Conduct annual performance reviews, set development goals, and align team performance with organizational objectives.
• Provide leadership for potential future warehouse expansions across East Tennessee.

4. Facilities & Logistics

• Oversee build-out and transition into a new 7,500 sq. ft. Knoxville warehouse.
• Manage budgets, including capital expenditures for forklifts, racking, and logistics needs.
• Establish reliable delivery/courier solutions.
• Resolve operational issues (phone systems, warehouse processes) in advance of relocation.

5. Process Standardization & Systems Transition

• Lead migration from REA system to FACTS warehouse module.
• Coordinate physical inventory counts, data migration, and vendor setup.
• Ensure closure of open orders in legacy systems.
• Work closely with Operations Manager to train staff and standardize processes.

QUALIFICATIONS:

• Proven experience in HVAC aftermarket parts sales, distribution, or management.
• Strong leadership and team development skills.
• Knowledge of HVAC equipment and parts (similar and/or equivalent to AAON, York, LG, Bard, ClimateMaster, Lennox).
• Experience with warehouse operations, logistics, and ERP systems (FACTS preferred).
• Excellent organizational, budgeting, and project management skills.
• Customer-focused mindset with ability to balance sales growth and margin protection.

Benefits:

• Base Salary: $TBD annually.
• Bonus: Eligible for 10% of year-over-year Gross Profit growth (invoiced basis, annual payout).
• Benefits: Medical, dental, vision, life insurance, disability, retirement savings (401k after 6 months), PTO carryover from prior plan, optional coverages (critical illness, accident, pet insurance).
• Equipment: Company laptop and cell phone provided.
• Expenses: Eligible for business expense reimbursement.

Air Control Concepts is an equal employment opportunity.

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