Job Description
Job Description SUMMARY
The purpose of this position is to provide operational support of the Detroit Housing Commission’s Section 8 programs by assisting in the delivery of program services and may include application processing, waiting list management, portability actions, intake actions, and re-certification duties. Additionally, work involves communication with participating property owners and management companies. The work is performed under the supervision of an HCV Supervisor or Manager.
This position is recognized under the Michigan Association of Public Employees (MAPE) agreement.
Educational Requirements
- Bachelor’s degree in social services, Human Services, Public Administration or closely related field from an accredited college or University.
- A combination of education and experience may be considered.
Educational Requirements
- 2- 5 years of Housing Choice Voucher (HCV) Program experience
- 3 years of experience in rent calculations and program administration
Experience RequirementsEmpty heading
- 2- 5 years of Housing Choice Voucher (HCV) Program experience
- 3 years of experience in rent calculations and program administration
Other RequirementsEmpty heading
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Must obtain the HCV Specialist Certification and the HCV Rent Calculation Certification within 6 months of hire with a passing score of 80% or higher.
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Must pass the rent calculation examination with a minimum score of 80% on the rent calculation component of the HCV Specialist examination.
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Must periodically retake the HCV Rent Calculation examination and pass with a minimum score of 80%.
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Must maintain the HCV Specialist Certification during employment in the position.
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Knowledge of the Enterprise Verification System (EIV)
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Knowledge of HUD PIC Systems
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Yardi experience preferred
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Must have or be able to acquire a valid state driver’s license
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Must pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider.
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Must be insurable under the agency’s insurance policy
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Valid Notary Public Certification preferred
KnowledgeEmpty heading
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Must obtain the HCV Specialist Certification and the HCV Rent Calculation Certification within 6 months of hire with a passing score of 80% or higher.
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Must pass the rent calculation examination with a minimum score of 80% on the rent calculation component of the HCV Specialist examination.
-
Must periodically retake the HCV Rent Calculation examination and pass with a minimum score of 80%.
-
Must maintain the HCV Specialist Certification during employment in the position.
-
Knowledge of the Enterprise Verification System (EIV).
-
Knowledge of HUD PIC Systems
-
Yardi experience preferred
-
Must have or be able to acquire a valid state driver’s license
-
Must pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider
-
Must be insurable under the agency’s insurance policy
-
Valid Notary Public Certification preferred
Required AbilitiesEmpty heading
- Act independently
- Analyze situations
- Attend to details
- Verbally communicate
- Communicate in writing
- Concentrate
- Empathize
- Identify problems
- Initiate
- Manage pressure
- Motivate
- Multi-task
- Organize
- Problem solve
- Think creatively
Required Skills Empty heading
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Analyze situations, review available actions, and determine the best course of action
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Communicate effectively orally or in writing with relevant stakeholders, internal and external, from a variety of backgrounds
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Compile data and prepare reports
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Develop and maintain recordkeeping systems and procedures
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Exercise tact, discretion and diplomacy
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Interact effectively in a complex, dynamic environment
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Interact with public and private agencies and residents to accomplish organizational goals
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Interpret and understand community housing needs
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Investigate problems or issues and resolve effectively
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Operate standard office equipment
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Maintain confidentiality
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Manage conflict effectively
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Manage multiple priorities and demands within established requirements
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Master position-specific software
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Negotiate effectively
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Plan, organize, complete or assign work and special projects in order to meet organizational goals
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Prepare written documents/reports with proper sentence structure, grammar and overall completeness
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Provide high level, quality customer service both internally and externally
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Provide information and feedback in a courteous, diplomatic manner
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Read and understand department specific documentation, and policies and procedures
Supervisory Responsibilities
- None
Reports To
- Continued Occupancy Supervisor
Essential Job Functions