Property Operations Manager

Job Description

Job Description

Property Operations Manager

Department: Housing Job Status: Full Time

FLSA Status: Exempt Reports To: Housing Director

Grade/Level: 55 Amount of Travel Required: Local only Job Type: Regular Positions Supervised: Property Managers Work Schedule: Regular Business Hours Union: None

Starting Pay Range: $92,664.00 to $108,269.00 Annually DOQ

Total Pay Range: $92,664 to $123,886 Annually

Close Date: Open until filed with priority given to applications received by August 18th.

Benefit package includes:

• Medical Insurance-BHA pays 95% for employee only or 90% for family
• Vision Insurance-BHA pays 95% for employee only or 90% for family
• Dental Insurance – 100% Covered by BHA
• Life and AD&D Insurance
• Washington State Retirement (PERS)
• Washington State Deferred Compensation
• Paid Time Off (PTO) Accrual of 150 hours in first year
• Washington State Paid Sick Leave – 1 hour for every thirty hours worked (approx. 69 hours per year)
• 13 Paid Holidays per year
• Longevity Pay
• Employee Assistance Program
• Tuition Reimbursement Opportunities

POSITION SUMMARY

The Property Operations Manager is responsible for management and oversight of BHA-owned and

BHA-managed residential properties in accordance with regulations through HUD and the

Washington State Housing Finance Commission.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations

may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Function Summaries

• Oversee management operations of BHA-owned and BHA-managed properties.

• Supervise property managers. Conduct evaluations for all direct reports as necessary. Work with Housing Director to determine appropriate training opportunities and to take disciplinary action.

• Assist in development of and implementation of management policies.

• Ensure compliance with regulatory and funding entities including but not limited to HUD, WSHFC, the Department of Commerce, and tax credit investment partners.

• Prepare reports and presentations as requested for meetings with boards of directors, homeowner associations, and committees.

• Oversee completion of the certification process and quality control regarding tax credit compliance for BHA-owned and BHA-managed properties. Analyze tax credit property reports and foresee or problem solve significant property issues.

• Resolve risk management and legal issues that may arise and/or work with the Housing

Director to develop a plan of action.

• In partnership with the Housing Director and Maintenance Supervisor, prepare budget recommendations for each property and forecast capital needs and expenditure recommended for the properties.

• Oversee property budgets throughout the fiscal year. Inform Housing Director of variances or rationale for need for unbudgeted funds.

• Act as liaison between Bremerton Housing Authority and tenants, investigate complaints, disturbances, and violations, and resolve problems following established management rules and regulations.

• Assist in writing. updating, and maintaining program compliance such as Environmental Reviews, Utility Allowance Coordination, Owner/Agent certifications, Elderly Only Designation, Admin Plan, ACOP, Portfolio Plans. Accompany HUD or BHA representatives for property audits or inspections.

• Other duties as assigned.

POSITION QUALIFICATIONS

Required Education and Experience

Education: Bachelor’s Degree (four-year college or technical school): Required, Field of Study: Business Administration, Social Services, or related field.

Experience:

• 6 plus years of experience in residential property management including direct employee supervision (3 years with LIHTC Tax Credit Properties).

• 3 years of supervisory experience.

• Experience must demonstrate high level knowledge in interpreting and utilizing applicable program regulations and federal, state, and local laws (including Landlord Tenant Laws).

Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when relevant.

Computer Skills:

• Experience using Microsoft Office programs, including Word, Excel, and Outlook.

• Experience with property management software, YARDI systems preferred.

• Experience using various office equipment such as computers, phones, photocopiers, fax machines, mail machines, scanners, etc.

Certifications & Licenses:

• Must have a Low Income Housing Tax Credit Certification prior to applying.

• Certified Public Housing Manager, Certified Property Manager, or other housing certifications also helpful for this position.

Other Requirements:

• Must possess a valid driver’s license for use in Washington State with the continued ability to be covered under the Housing Authority’s auto insurance policies.

• Must pass background check indicative to the position requirements.

Required Competencies

• Accountability - Ability to accept responsibility and account for their actions.

• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

• Communication, Oral - Ability to communicate effectively with others using the spoken word.

• Communication, Written - Ability to communicate in writing clearly and concisely.

• Conflict Resolution - Ability to deal with others in an antagonistic situation.

• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.

• Decision Making - Ability to make critical decisions while following company procedures.

• Detail Oriented - Ability to pay attention to the minute details of a project or task.

• Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions.

• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

• Interpersonal - Ability to get along well with a variety of personalities and individuals.

• Management Skills - Ability to organize and direct oneself and effectively supervise others.

• Tolerance - Ability to work successfully with a variety of people without making judgments.

• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

• Working Under Pressure - Ability to complete assigned tasks under stressful situations.

• Reliability - The trait of being dependable and trustworthy.

• Safety Awareness - Ability to identify and correct conditions that affect employee safety.

• Tactful - Ability to show consideration for and maintain good relations with others.

• Technical Aptitude – HUD Affordable Housing Programs - Technical aptitude: Ability to comprehend complex technical knowledge and terminology of HUD affordable housing programs, specifically Low Income Tax Credit, and accurately follow applicable federal, state and local laws.

WORK ENVIRONMENT

This is primarily an office position. The employee primarily sits at a desk but has the opportunity to move about at will. Hand-eye coordination is necessary to operate various types of office

equipment. The employee will occasionally lift and carry up to 20 pounds. Employee may be

exposed to noise from basic office machine operation. The work environment is fast paced and moderately noisy.

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Stand

Walk

O O

Lift/Carry

10 lbs or less

11-20 lbs

O O

Sit

Manually Manipulate

Reach Outward

Reach Above Shoulder

F

F O O

21-50 lbs

51-100 lbs.

Push/Pull

Climb

Crawl

Squat or Kneel

12 lbs or less

13-25 lbs

26-40 lbs.

O

O N

Bend

Grasp

Speak

O

O F

41-100 lbs

Other Physical Requirements

• Vision (Near)

• Sense of Sound - listening to instructions and customer comments

The Housing Authority of the City of Bremerton (BHA) has reviewed this position outline to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Review the job analysis or desk manual for greater details about the types of tasks being performed in this position. This document does not represent a contract of employment, and BHA reserves the right to change this position outline and/or assign tasks for the employee to perform, as the company may deem appropriate.

Equal Employment and Housing Opportunity Barrier Free

Bremerton Housing Authority does not discriminate on the basis of race, color, creed, national origin, religion, disability, sex, sexual orientation, age (over 40), military status, whistleblower retaliation, or familial status in admission and access to its programs.

To request a reasonable accommodation for work related reasons, contact the HR office at 360-616-7107.

To request a reasonable accommodation for housing, contact a BHA Section 504 Coordinator at 360-479-3694