Multifamily Property Manager LIHTC Portfolio

Job Description

Job DescriptionMultifamily Property Manager – LIHTC Portfolio
Denver & Aurora, CO Area, Full Time, Salary: $65,000 - $75,000 per year DOE

We are seeking an experienced Multifamily Property Manager to oversee a portfolio of 279 housing units across four communities in the Denver and Aurora areas. This role is ideal for a proven property management professional with extensive Low Income Housing Tax Credit (LIHTC) experience, strong operational skills, and a passion for delivering exceptional resident experiences.

The Property Manager will oversee a team of leasing and maintenance employees and be responsible for the successful day-to-day operations of the portfolio, including compliance, leasing performance, resident retention, financial performance, vendor relationships, and team development.

The ideal candidate is a hands-on leader who can balance regulatory compliance with outstanding customer service while creating a positive, high-performing team environment.

Key Responsibilities

LIHTC Compliance & Operations

· Maintain extensive knowledge of LIHTC program requirements, regulations, and compliance procedures.· Oversee all aspects of LIHTC compliance, including annual recertifications, initial certifications, file reviews, and required documentation.· Ensure all resident files, lease paperwork, and compliance documentation are accurate, complete, and maintained according to program requirements.· Prepare and process all lease-related paperwork in a timely and accurate manner.· Identify operational challenges and develop effective solutions that support both residents and ownership goals.

Resident Experience, Leasing & Retention

· Lead efforts to improve resident satisfaction, customer service, and overall community experience.· Drive leasing activity and occupancy goals through effective marketing, follow-up, and resident engagement strategies.· Focus on resident retention initiatives and building strong relationships within each community.· Prepare and provide weekly reports detailing leasing activity, traffic, applications, move-ins, move-outs, and other key performance indicators.· Respond professionally to resident concerns, requests, and escalated issues.

Team Leadership & Development

· Supervise, coach, and support a team of five employees.· Promote accountability, collaboration, and a positive team culture.· Delegate tasks effectively while ensuring operational priorities are completed.· Provide guidance, training, and support to team members to improve performance and service delivery.

Financial & Administrative Management

· Ensure timely collection of rents, fees, and other charges.· Process payments received accurately and in accordance with company policies and procedures.· Manage collections and delinquency efforts while maintaining positive resident relationships.· Serve demands in compliance with applicable local laws and regulations.· Process resident move-ins and move-outs accurately and efficiently while ensuring all required documentation is completed in accordance with company policy.· Monitor property financial performance and identify opportunities for improvement.· Maintain accurate records and reports using property management software and office applications.

Vendor & Property Management

· Manage vendor relationships, contracts, and service expectations.· Coordinate maintenance needs and ensure timely resolution of resident and property issues.· Troubleshoot and respond appropriately to after-hours issues and emergencies.· Communicate professionally and effectively with corporate employees, residents, vendors, and onsite staff.

Required Skills & Qualifications

· Minimum of 5 years of multifamily property management experience.· Previous Property Manager experience is preferred; however, experienced Assistant Managers with strong LIHTC knowledge and the ability to successfully manage a portfolio will be considered.· Strong knowledge of LIHTC compliance requirements, including recertifications and resident eligibility requirements.· Demonstrated leadership experience supervising and developing team members.· Strong leasing, resident retention, and customer service background.· Experience with collections and delinquency management.· Experience utilizing property management software systems; AppFolio experience strongly preferred.· Excellent communication and active listening skills when working with residents, owners, vendors, and maintenance teams.· Exceptional attention to detail and strong organizational skills.· Ability to prioritize tasks, meet deadlines, and manage multiple responsibilities.· Strong problem-solving skills with the ability to analyze issues and determine effective solutions.· Basic knowledge of finance, budgeting, and marketing principles.· Proficiency with Microsoft Office Suite.· Strong work ethic, professionalism, and commitment to teamwork.

Preferred Qualifications

· LIHTC certification.· Experience managing multiple communities or a scattered-site portfolio.· Experience working with affordable housing regulatory agencies and compliance audits.· Advanced proficiency with AppFolio or similar property management platforms.· Bilingual communication skills in English and Spanish are helpful.

Compensation & Benefits

We offer a competitive compensation and benefits package, including:· $65,000 - $75,000 per year, depending on experience· Housing discount· Paid Time Off (PTO)· Paid holidays· Paid sick time· Opportunities for professional growth and advancement

What We’re Looking For

We are looking for a leader who takes pride in creating well-run communities, developing strong teams, and providing exceptional service to residents. The successful candidate will bring experience, accountability, and a solutions-oriented mindset to a growing multifamily portfolio.

If you are an experienced LIHTC property management professional who enjoys leading teams, improving operations, and making a meaningful impact in resident communities, we encourage you to apply.