Job Description
Job Description
Community Experience Manager
Align Real Estate Management (AREM) | Palma North & Palma South, 350 and 333 N Palm Dr, Beverly Hills, CA
Full-time, salaried | $85,000–$100,000/year, depending on experience
About the Role
We're looking for a Community Experience Manager to own resident satisfaction across Palma North and Palma South, two premier communities in the heart of Beverly Hills. You'll lead the on-site team to deliver a consistently high level of service, keep the properties in excellent condition, and be the responsive, polished face of the community for residents, prospects, and vendors. This is a hands-on, front-of-house leadership role for someone with true hospitality experience, who takes pride in the details and is energized by serving others.
What You'll Do
Resident Experience
- Own resident satisfaction across both Palma communities
- Provide extremely responsive communication with existing and prospective residents, as well as vendors
- Escalate resident issues to ownership promptly and follow through to resolution
- Recommend and add new resident services that elevate the living experience
Property Condition & Asset Care
- Walk both properties daily and complete onsite checklists
- Maintain a premier asset in the heart of Beverly Hills, flagging and following up on maintenance and cleanliness items
- Coordinate with vendors to keep service levels and standards high
Move-Ins, Move-Outs & Events
- Coordinate resident move-ins and move-outs, including checklists and unit walks
- Plan and host resident events that build community
Team Leadership & Partnership
- Lead the on-site team and set the standard for service and professionalism
- Interface regularly with the AREM property-management team on performance, issues, and priorities
- Contribute updates to weekly and monthly reporting
What We're Looking For
- Hospitality experience is a must: luxury hotel, resort, concierge, or high-end residential service
- 3+ years in guest or resident services, including leadership of a team
- Strong written and verbal communication, with a polished presence in front of residents and ownership
- Extremely responsive, with a service-first mindset and sound judgment on when to escalate
- Highly organized and able to prioritize independently across two properties
- Comfortable with property management software; Yardi experience is a plus
- Reliable, detail-oriented, and willing to get hands-on when needed
What We Offer
- Competitive salary ($85,000–$100,000), based on experience
- Performance-based incentives
- Comprehensive benefits
- Career growth opportunities across the AREM portfolio
- Ongoing training and development
- A supportive team with clear expectations and regular feedback
Join Us
If you're ready to lead the resident experience at one of Beverly Hills' premier communities, we'd love to hear from you. Apply today! Align Real Estate Management is an equal opportunity employer.
Benefits: 401(k), dental insurance, health insurance, paid time off, vision insurance
Work Location: In person, Beverly Hills, CA