Job Description
Job Description
Duties and responsibilities
• Conducts frequent patrols of entire property as dictated and directed by the Security Manager.
• Obtains help by sounding alarms when necessary.
• Responds quickly to all emergency calls.
• Participates actively in all drills as required.
• Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
• Controls traffic by directing drivers.
• Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
• Maintains environment by monitoring and setting building and equipment controls.
• Maintains organization's stability and reputation by complying with legal requirements.
• Conducts bag checks to ensure that no hotel property is leaving the premises
• Ensures that package passes are completed and submitted when items are leaving the premises
• Contributes to team effort by consistently delivering outstanding guest service to all guests.
• Maintains proper key control and administers lost and found policy/procedure consistently.
• Completes all duties as defined and delegated by a supervisor as needed.
This job requires ability to perform the following:
• Frequently standing and walking and running.
• Carrying or lifting items weighing up to 50 pounds / 23 kilograms
• Handling objects, products and computer equipment
• Basic computer skills to operate various property management and reservations systems, etc.
Other:
• Being passionate about people and service
• Strong communication skills essential when interacting with guests and employees
• Reading and writing abilities are used often when completing paperwork, logging issues/ complaints/requests/information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem solving, reasoning, motivating and training abilities are often used
• Have the ability to work a flexible schedule including nights, weekends and/or holidays