Job Description
Job DescriptionJOB SUMMARY
The Maintenance Technician inspects and performs major and minor repairs on hotel equipment, thereby assuring the smooth operation of hotel mechanical functions. Reports any and all unusual conditions and situations which may endanger mechanical functions or operations of the hotel to the Chief Engineer.
ESSENTIAL JOB FUNCTIONS
- Effectively and professionally communicates with co-workers and supervisors.
- Follow company policies and procedures.
- Ensures all fire and safety inspections are completed and any discrepancies are corrected.
- Administers preventative maintenance program as required, properly completing work orders on time.
- Completes training regarding safety, security, department procedures and service guidelines.
- Provides a professional image at all times through appearance and dress.
- Meets with vendors and suppliers to review the scope of work and the products and materials required for repair activities.
- Obtains pricing and bids as directed.
- Attendance is a key component of this position.
- Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
- Maintains open and effective communication with team members and management.
- Attends and participates in team meetings.
- Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties and responsibilities as assigned.
EDUCATION
- High school diploma or equivalent.
EXPERIENCE
- A minimum one (1) year of experience in facilities maintenance, plant operations or engineering services for a hotel.
SUPERVISORY RESPONSIBILITIES
This position does not include any supervisory responsibilities.
LICENSES & CERTIFICATIONS
- This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.
- Customer service skills.
- Able to maintain a positive and professional working environment.
- Fosters a culture of excellence.
- Attention to detail.
- Analytical and problem-solving skills.
- Able to maintain composure and objectivity under pressure.
- Basic knowledge of Google Docs/Microsoft Word.
- Basic knowledge of Google Sheets/Microsoft Excel.
- Basic knowledge of Gmail/Microsoft Outlook.
- Basic math skills.
- Performs well with frequent interruptions and/or distractions.
- Able to communicate appropriately and effectively with all levels of management and external stakeholders.
- Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and guests.
- Knowledge of key industry trends, regulations, and the current industry landscape.
- Able to engage diplomatically and effectively with third party operators and owners, empathizing, and reacting appropriately to partner feedback and helping resolve issues where necessary.
- Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
- Able to maintain a positive and professional working environment.
- Fosters a culture of excellence.
- Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.
TRAVEL REQUIREMENTS
- No travel required.
PHYSICAL DEMANDS
- Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Specifically, when the amount of climbing exceeds that needed for ordinary motion.
- Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces. Specifically, when the amount of balancing exceeds that needed for ordinary motion and maintenance of body equilibrium.
- Stooping: Bending body downward and forward by bending spine at the waist. Specifically, if it is to a considerable degree and requires full motion of the lower extremities and back muscles.
- Kneeling: Bending legs at knee to come to a rest on knee or knees.
- Crouching: Bending the body downward and forward by bending leg and spine.
- Crawling: Moving about on hands and knees or hands and feet.