Housing Specialist
Job Description
Job Description
Summary: Under supervision of the Director of Housing Services, the Housing Specialist performs a variety of duties in providing assistance to low to moderate-income families in securing affordable housing within HUD regulations and guidelines.
Essential Duties and ResponsibilitiesThe following duties are normal for this position. These are not to be construed as exclusive or all- inclusive. Other duties may be required and assigned.
Meet high customer service standards, including prompt return of phone calls and handling walk-in clients, according to protocol standards. Cooperate with other agencies in order to evaluate and /or assist in the maintenance of housing choice voucher participations.
Meet with program participants to conduct intake briefings. Issue vouchers to participants at the point of their admission to the program and before every move to a new unit.
Develop and maintain relationships with case management, service providers and/or landlords in the community. Evaluate the needs of participants for appropriate referral to other service providers.
Answer questions and explain program goals and requirements to assure understanding by landlords and participants
Notify landlords and tenants of responsibility to conform to Housing Quality Standards.
Counsel participants about how subsidy is calculated, how much rent they can afford to pay based on affordability restrictions, and their obligations under the program.
Determine participant eligibility for portal to other jurisdictions by communicating with other housing authorities about the portability process.
Create and review admissions files as needed; review applications submitted by project sponsors; run criminal checks; obtain and review income and disability verifications; determine basic eligibility for the program.
Completes required documentation for move-ins, transfers, annual re-certifications, interims, portability packets and terminations.
Conduct research/investigation necessary to verify income, child support expenses, child-care expenses, medical expenses, all other qualifying factors to complete required Federal forms.
Verify family composition to ensure voucher bedroom size equals occupancy standards. Follow procedure for relocation if indicated.
Calculate rent payment using all verified data to prepare HUD Form 50058.
Ensure all initial and/or changes to family composition and income are updated in the computer system in a timely manner in accordance with HUD regulations.
Verify the file is complete, accurate, and in correct order. Information is recorded clearly and legibly and all given to the Records Manager within an established time frame
Performs other related essential duties as required.
Minimum Training and Experience Required to Perform Essential Duties and Responsibilities
High school diploma or GED; supplemented by HUD training and one to two years relevant work experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Special Requirements
No special licensure or certification is required.
Physical Requirements
Ability to operate a variety of automated office machines including calculator, copier, computer, telephone system, fax machine, etc.
Ability to utilize departmental software including CCS, WordPerfect, Word, Excel, and others
Ability to exert physical effort in sedentary to light work involving routine stooping, kneeling, crouching, and reaching; tasks require visual perception and discrimination.
Environmental Adaptability
Ability to work effectively in an office environment
Essential functions are regularly performed without exposure to adverse environmental conditions.
Other preferred Qualifications
Mathematical Ability
Ability to add, subtract, multiply, divide, calculate decimals and percentages, and measure data.
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Language Ability and Interpersonal Communication
Ability to comprehend and correctly use a variety of informational documents including billing invoices, contracts, vouchers, re-certification reports, and other reports and records.
Ability to comprehend variety of reference books & manuals including HUD manuals/notices, policy/procedure manuals, agency directives, etc.
Ability to prepare statistical reports, re-certification reports, financial transmittals, claims, utilization reports, memorandum, correspondence, and other job related documents using prescribed format and conforming to all rules of punctuation, grammar, diction and style.
Ability to accurately record and deliver information, meet deadlines, and maintain confidentiality of restricted information.
Ability to use and interpret HUD regulations, basic computer, and some counseling terminology and language.
Ability to use independent judgment, common sense, and principles of rational systems in the performance of tasks.
Ability to work under moderately stressful conditions, to respond immediately to crisis situations, and to balance priorities within and between offices/departments.
Ability to maintain personal composure and tactfully handle difficult situations and interpret questions correctly; ability to behave in a friendly, understanding, helpful, and professional manner with clients/customers, coworkers, supervisors, and the general public.
Ability to advise and interpret the application of policies, procedures and standards to specific situations; ability to explain, demonstrate and clarify to others within well-established policies, procedures and standards.
Ability to communicate effectively with tenants, landlords, applicants, inspectors, outside agencies, other department staff, and the general public verbally and in writing.