Job Description
Job DescriptionPosition Summary
Supports the Property Manager with leasing, resident communication, rent collection, administrative operations, file documentation, compliance support, and day-to-day resident service at a public or affordable housing property.
Primary Responsibilities
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Support leasing and occupancy activities by responding to inquiries, scheduling appointments, processing documentation, maintaining waitlist and applicant records, and assisting with move-in and move-out procedures.
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Assist with rent collection, delinquency follow-up, payment arrangements within delegated authority, notices, ledger questions, and coordination with Accounting and the Property Manager.
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Maintain accurate resident and property records, correspondence, reports, work-order follow-up, inspection documentation, and other administrative files in accordance with Company and program requirements.
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Provide professional resident customer service, receive and document concerns, coordinate service requests, assist with meetings and notices, and escalate sensitive or unresolved issues appropriately.
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Provide operational coverage for the Property Manager as assigned and assist with inspections, recertification support, vendor coordination, office organization, and property reporting.
Additional Duties: Performs other duties, special projects, coverage assignments, and responsibilities as needed or assigned to support property, resident, client, and organizational needs.
Required Qualifications
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Associate degree in business, real estate, housing, public administration, or a related field.
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Must hold a rent certification credential or be willing and able to obtain the required certification within two weeks of employment.
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Two or more years of experience in property management, leasing, housing, resident services, collections, or administrative support.
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Working knowledge of Fair Housing, resident confidentiality, leasing documentation, customer-service practices, and basic rent and ledger administration.
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Strong computer proficiency in Microsoft 365, Yardi or comparable property-management software, email, data entry, and electronic file systems.
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Strong customer-service, communication, organizational, documentation, accuracy, and conflict-resolution skills.
Preferred Qualifications
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Bachelor’s degree in business, real estate, housing, public administration, or a related field.
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Experience in public, affordable, subsidized, LIHTC, HUD-assisted, or voucher-supported housing.
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Affordable-housing, leasing, or property-management certification such as CAM, COS, TCS, HCCP, or a comparable credential.
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Experience with leasing, recertifications, inspections, rent collection, resident files, and property-level reporting.
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Experience using Yardi or a comparable affordable-housing property-management system.
Core Competencies
Resident and customer service; professional communication; sound judgment; confidentiality; teamwork; organization; documentation accuracy; problem-solving; cultural responsiveness; attention to detail; accountability; conflict resolution; and commitment to Fair Housing, ethical conduct, and respectful treatment of residents, applicants, coworkers, vendors, and community partners.
Benefits
Medical, Dental, Vision, Paid Time Off (PTO), and Holiday Pay, subject to plan terms and eligibility requirements. Benefits are subject to the terms, conditions, waiting periods, and eligibility provisions of applicable plans and policies.