Assistant Property Manager with Coop & Condo experience

Job Description

Job DescriptionBenefits:

• Bonus based on performance
• Health insurance
• Paid time off
• 401(k) matching

Assistant Property Manager
ESRA Management LLC Harlem, NYC Full-Time
$70,000 $85,000 per year Health Insurance Paid Time Off


About ESRA Management LLC


ESRA Management LLC is a full-service real estate management company founded in 1925 and we are still here, still growing, and still committed to the communities we serve. Rooted in Harlem and Northern Manhattan, we manage a portfolio of cooperatives, condominiums, and multifamily residential buildings across three boroughs of New York City.

We are continuously growing our business year after year and are preparing for more growth.

The Role


The Assistant Property Manager (APM) works directly under the Property Manager and is a core member of the building operations team. This is a hands-on role that touches every part of day-to-day property management from resident relations and vendor coordination to compliance, collections, and administrative oversight.

The right candidate does not wait to be told what to do. They see what needs to happen, communicate proactively, and take pride in keeping operations running without gaps. If you are organized, people-oriented, and driven by solving problems rather than avoiding them, this role is for you.

What Youll Do


Resident Relations & Communication


Serve as a primary point of contact for resident inquiries, concerns, and complaints responding with professionalism and urgency
Communicate proactively with tenants on building updates, maintenance schedules, and policy matters
Address and escalate issues appropriately, ensuring no concern falls through the cracks

Operations & Maintenance Coordination


Coordinate with vendors, contractors, and building staff to facilitate repairs, maintenance, landscaping, and building services
Inspect property conditions regularly and flag issues before they escalate
Track open work orders and ensure timely completion and follow-up

Administrative & Financial


Collect monthly rent and fees; maintain accurate records of payments and rental activity
Manage resident files, lease renewals, property registrations, and compliance documentation
Support budgeting, accounts payable tracking, and financial reporting under PM direction
Assist with advertising, unit showings, and applicant coordination

Compliance & Reporting


Maintain awareness of local housing regulations, anti-discrimination laws, and agency requirements (HPD, DOB, DHCR)
Report all material issues, violations, or concerns to the Property Manager promptly and completely
Support the Property Manager in preparing owner/board communications and reports

What Were Looking For


Skills & Attributes


Strong communicator written, verbal, and across platforms (email, text, property management software)
Highly organized with sharp attention to detail and the ability to manage competing priorities
Customer-service mindset you genuinely care about the experience of the people you serve
Problem-solver by instinct: you diagnose issues and move toward solutions, not away from them
Conflict resolution skills calm, professional, and effective under pressure
Understanding of NYC housing and anti-discrimination laws
Bilingual English/Spanish a strong plus

Education & Experience


High school diploma or equivalent required; bachelors degree in business, real estate, or related field preferred
Prior experience in property management, residential real estate, or a customer-facing administrative role
Proficiency in Microsoft Office and property management software (required)
Basic bookkeeping skills
Computer proficiency and comfort navigating productivity software (Google Workspace, Microsoft 365, or equivalent)

Why Join ESRA


A company with 100 years of institutional history and a growth trajectory that is creating real opportunity
Work that connects to community our portfolio sits at the heart of Harlem and Upper Manhattan
Direct mentorship from an experienced Property Manager
A team culture built on communication, accountability, and getting things done
Competitive compensation with health insurance and paid time off

To Apply


Submit your resume and a brief note on why this role fits where you are in your career. We review every application and will reach out to candidates whose background aligns with what were building.

ESRA Management LLC 740 St. Nicholas Avenue, Harlem, NY