Job Description
Job Description
Lao Family Community Development, Inc. (LFCD) is a community development non-profit agency established in the City of Richmond in Contra Costa County in 1980. Today Lao Family has expanded its operations and service footprint to two additional counties including Alameda and Sacramento. LFCD’s headquarter office is in Oakland, CA. It delivers programs and services from 7 locations in 35 languages. The agency provides both community development real estate facilities and a diverse array of workforce, education, and human service that directly support predominantly low-income US born high barrier families and individuals, refugees, immigrants, transitional age youth, seniors and other special populations such as individuals with disabilities.
Job Summary: Under the supervision of the Program manager, we are seeking a proactive, highly organized, and mission-driven Site Supervisor to lead daily operations and oversee program delivery at one of our service locations. The Site Supervisor oversees day-to-day operations of programs serving unhoused, vulnerable, and underserved populations. This role is responsible for staff supervision, case management support, outreach and engagement activities, housing coordination, and CalAIM program implementation. The Site Supervisor ensures trauma-informed, culturally responsive, and client-centered practices are integrated into service delivery to meet the unique needs of program participants.
Roles and Responsibilities:
- Supervise, train, and support staff, interns, and volunteers to build a collaborative, culturally responsive team.
- Develop and implement outreach strategies to engage unhoused, vulnerable, and underserved populations.
- Provide direct case management and support to clients, ensuring trauma-informed and client-centered care.
- Monitor program data, maintain accurate records, and ensure timely reporting to funders and partners.
- Coordinate housing assessments, navigation, and placement efforts to support long-term housing stability.
- Integrate CalAIM Community Supports and Enhanced Care Management services into daily operations.
- Support continuous quality improvement efforts, ensuring program effectiveness and positive client outcomes.
- Proactively engage with community partners, local stakeholders, and housing providers to build collaborative relationships that support client success.
- Identify, recruit, and retain landlords to expand the organization's housing inventory; cultivate ongoing relationships to ensure housing access for clients.
- Provide on-site leadership during emergencies or client crises, implementing appropriate de-escalation, reporting, and follow-up procedures.
Requirements and Qualifications:
- Bachelor's Degree required; concentration in social work, psychology, sociology, or other related fields preferred. If no degree, 2 years of verifiable management experience is required.
- At least 2 years' experience working with sensitive needs populations including but not limited to low income, unhoused, unemployed, youth, English as a second language, women and children, etc., is required.
- Self-starter, ability to work with minimal supervision; excellent communication, multi-task, community relations, networking and public speaking skills.
- Demonstrated ability to work with families, women, and children and without discrimination towards peoples of diverse cultures, races/ethnicities, socio-economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations.
- Understand, explain, and apply complex local, state, and federal regulations, policies, and procedures.
- Able to travel to meet with service providers and participants; ability to work independently as well as part of a team; must have a flexible schedule on some evenings and weekends.
- Proficient computer skills in MS Word, Excel, Power Point, database management and internet explorer.
- Must have a valid California Driver License, clean DMV record and proof of current auto insurance and registration; must pass background check.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on the computer; use hands to handle or feel and talk or hear; moving objects up to 25 pounds.
Compensation: Salary is based on experience and education, along with a comprehensive benefits package including health plan/vision, dental, paid vacations, holidays, sick leave, and employer-contributed pension/group life insurance.
To Apply: Submit your cover letter and resume. This position is open until filled and may be closed at any time.
Lao Family Community Development Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age (over 40), disability status, protected veteran status or any other characteristic protected by law. LFCD is compliant with the Fair Chance to Compete for Jobs Act of 2019 and the Americans with Disabilities Act of 1990 (ADA).