Bilingual Community Support Manager (Thai)

Job Description

Job Description

Wemade USA, Inc. is looking for a dedicated and passionate individual to take on the task of Thai community growth and player support in Wemade’s globally released games. You’ll lead Discord and other various community channels with engagement and moderation as well as supporting the community with game related issues.

Duties and Responsibilities:

• Research, study, and play the company’s games to keep up with product knowledge and skills to provide correct support for the customer/community
• Own Discord and other community channels, content calendar, AMAs/Streams, UGC & Creator Programs
• Drive KPI targets (member growth, retention, engagement rate, sentiment)
• Community Growth, Engagement, Operations & Moderation as well as Player Support
• Set and enforce guidelines, operate the moderator’s team, report accordingly following the correct escalation paths, practice anti-toxicity, coordinate with relevant teams.
• Own ticketing, macros/PFRs, and cooperating with a team of outsourced customer support agents to maintain customer response quality and work efficiency

Qualifications:

• Bi-Lingual in English and Thai (Verbal and written)
• Passion for games of all types, especially for PC and Mobile games
• Bachelor’s degree or equivalent work experience(s)
• Work experience preferred in a game company in either operation, publishing, community management, or customer support roles
• Ability to prioritize tasks to meet due dates
• Excellent organizational skills and a detail-oriented approach to problem-solving

Job Type:

This position is open to all with -or- without any professional experiences as long as you have a job type will be determined after reviewing the results of the 1st interview, and the company will share benefit information based on your Job Type.