Rental Leasing Associate - Apartment Complex Living
Job Description
Job Description
Rental Leasing Associate
Apartment Complex Living
Cranberry Township, PA
(Full Time, Permanent Opportunity)
We are seeking an experienced Leasing Associate to add to our growing Team.
This is a full time, permanent opportunity which has you working on-site Monday-Friday.
Job Summary:
A Leasing Associate acts as an initial ambassador between the public, the residents of the apartment community, and the community management team.
This individual is responsible for providing exceptional service to community residents, future residents, and internal team members (and vendors).
They must provide the community with value and quality by assessing the needs of the client they are assisting and providing a solution that not only coincides with the goals of the community but is beneficial for all concerned parties.
Essential Job Functions:
* Provide first-line customer service for prospective and current residents, as well as property guests.
* Communicate (including follow-up) with residents and prospects by phone, email, and text in a timely manner.
* Lead tours of the property, including showing the model unit, vacant units, and marketing property amenities to close sales and maintain and increase occupancy.
* Track and follow up with all referrals, walk-ins, phone, text, or email inquiries.
* Develop and maintain leasing material(s) detailing the property's unique features, amenities, size, vacancies, rental rates, and current leasing promotions.
* Assist with developing and coordinating leasing events and resident promotional activities.
* Prepare the leasing move-in packet which includes all required forms, deposits, schedules, and information.
* Process lease applications.
* Complete and maintain lease files for each rental, and ensure all files contain required documentation.
* Inspect apartments for move-in condition and turnover status.
* Prepare and distribute required reports, monthly newsletters, resident correspondence, etc.
* Work with management to develop and implement residential programming, including special events and ongoing instructional and recreational activities.
* Visit comparable properties and assist the Community Manager in preparing competitive market analysis reports.
* Remain current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company's leasing agreement, landlord-tenant code, Fair Housing laws, and other applicable laws.
* Maintains regular daily office hours, ensuring adequate coverage on weekends and holidays.
* Complete outreach marketing on a weekly or monthly basis depending on the needs of the property.
Other Duties:
This job description is not designed to cover or contain a comprehensive list of the activities, duties, or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Work Environment & Location Work Environment:
This job operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc.
Work Location:
This is a customer-facing position, which means that the worksite is primarily within the apartment community, such as the leasing office, maintenance shop, or resident's apartment home.
This position requires direct and frequent interaction with residents, prospects, and other invited business guests.
Physical Demands:
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.
* The employee is required to sit, climb, balance, stoop, kneel, crouch, or crawl. The position requires sitting for extensive periods of time and frequent walking in the workplace.
* The employee must frequently lift and move up to 10 pounds at various distances.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Knowledge, Skills, and Abilities:
* Minimum of two (2+) years of sales/leasing experience or equivalent experience.
* Ability to follow directives and work with minimum supervision.
* Ability to communicate effectively, both in writing and verbally, to communicate issues, problems, ideas, concerns, and information on work progress.
* Ability to interact positively with residents, employees, vendors, and the public. Basic arithmetic skills.
* Excellent follow-up and follow-through skills; solid organizational and interpersonal skills; ability to work as a team member.
* Technical capacity - Including property management applications; MS Office Suite.
Driving/Travel Requirements:
* May be required to utilize personal transportation to inspect apartment community grounds and units, as well as the surrounding neighborhood, or to complete outreach marketing.
* Business travel for regional meetings and/or training may be required representing up to 15% of travel time for business purposes.
* Occasional use of a golf cart may be necessary.
* Must have a valid driver's license and automobile insurance.
Required Education and Experience:
* A high school diploma is required. Preferred candidates will also possess or be interested in pursuing their state real estate sales license certification.
* At least two (2) years of sales, marketing, customer relations, or leasing experience.
Training Requirements:
a) New Employee Required Training in:
Workplace Harassment Prevention, Fair Housing, Human Trafficking Awareness & Prevention, and Security Awareness Training (aka Cybersecurity).
b) New Employee Required Training: Fair Chance in Housing Act.
c) Other position-based, business and/or industry-related training courses as assigned.