Job Description
Job DescriptionJOB SUMMARY
Under general direction, the Engineering Supervisor oversees the daily operation and maintenance of hotel facilities, ensuring all mechanical, electrical, and safety systems function efficiently. This role leads a team of engineers and technicians, coordinates repairs and preventative maintenance, and ensures compliance with safety and brand standards.
ESSENTIAL JOB FUNCTIONS
- Interacts with guests in a professional and courteous manner; promptly addresses any questions or concerns they may have and follows up to ensure guest satisfaction.
- Schedules, trains and directs work of Engineering/Maintenance technicians; assigns daily tasks and ensures work is completed efficiently and safely.
- Oversees and assists with repairs to mechanical systems, guest room issues, or emergency maintenance situations.
- Oversees work ticket process in Quore.
- Conducts routine inspections of plumbing, electrical and mechanical systems, and elevators.
- Oversees preventive maintenance programs in Quore to minimize equipment downtime and extend asset life.
- Maintains accurate logs of maintenance activities, inspections, and repairs.
- Ensures all systems and operations meet local building codes, health and safety regulations, and brand standards.
- Works with outside contractors or service providers when specialized repairs or upgrades are needed.
- Ensures all fire and safety inspections are completed and any discrepancies are corrected.
- Supports leadership in maintaining adequate inventory of tools and supplies, including conducting tool inventories, monitoring stock levels, and placing orders with approved vendors as needed.
- Maintains working spaces in safe and clean condition.
- Attendance is a key component of this position.
- Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
- Maintains open and effective communication with team members and management.
- Attends and participates in team meetings.
- Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties and responsibilities as assigned.
EDUCATION
- High school diploma or equivalent.
EXPERIENCE
- A minimum two (2) years of maintenance experience in a hospitality (hotel, cruise ship, ec.) or related (hospital, apartment complex, etc.) environment.
SUPERVISORY RESPONSIBILITIES
Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals. A portion of the time may involve performing tasks similar to those of direct reports, in addition to responsibilities related to management and coordination. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment within established procedures and policies to make appropriate decisions and take necessary actions.
Specific supervisory duties include, but are not limited to the following:
- Assigns, monitors, and reviews work.
- Orientates and trains.
- Creates department work schedules.
- Inventory/ordering supplies.
LICENSES & CERTIFICATIONS
- This position does not require licenses or certifications.
SKILLS & ABILITIES
This position requires the capability to understand and follow both oral and written directions, as well as the ability to communicate effectively with others in English and interact successfully with internal and external customers.
- Ability to adjust effectively to evolving work environments and shifting customer (internal/external) requirements.
- Able to maintain a positive and professional working environment.
- Fosters a culture of excellence.
- Able to work effectively in a culturally diverse environment and support diversity and inclusion within the organization.
- Proficient in time management; the ability to effectively organize and manage multiple priorities.
- Recognizes an emergency situation and takes appropriate action.
- Emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members at all levels.
- Skilled in building and motivating a team, fostering a collaborative environment and inspiring high performance.
- Analytical and problem-solving skills.
- Strong focus on accuracy and precision.
- Ability to work scheduled shifts, follow all timekeeping policies, and comply with federal, state, and local labor regulations, including those related to meal and rest breaks
- Performs well with frequent interruptions and/or distractions.
- Ability to interpret and create policies, procedures, and manuals.
- Able to communicate appropriately and effectively with all levels of management and external stakeholders.
- Ability to effectively listen, understand, and resolve challenges and concerns from management, team members, and/or customers (internal/external).
- Knowledge of key industry trends, best practices, regulations, and the current industry landscape.