Job Description
Job Description
The Maintenance Technician is responsible for the general maintenance of the property and provide after-hour support as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
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Maintains guest service as the driving philosophy of the operation
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Personally, demonstrates a commitment to guest service in responding promptly to guests’ needs
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Committed to ensuring every guest is satisfied
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Meets or exceeds guest satisfaction measures
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Ensures hotel standards and services contribute to the delivery of consistent guest service
Maintenance Duties
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Perform maintenance and repair work on the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating/air conditioning
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Ensure that the rooms and property are maintained in the best possible condition, with the least inconvenience to guests.
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Clean and maintain swimming pool in a safe and sanitary manner
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Check and preform preventative maintenance on pumps, chlorinators, and filters for swimming pool
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Provide on-call support for urgent requests after hours, on weekends, holidays, etc.
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Perform preventive maintenance as outlined in the Preventative Maintenance Program.
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Follow procedures that ensure the security of inventory.
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Report emergencies or threats to the security of guests, employees or hotel assets.
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Report any hazardous situations, malfunctioning to external signs or unlit areas.
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Install, adjust, modify and repair building systems and assess the conditions of all effective operations.
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Test safety systems, e.g. emergency lighting and record keeping and assist with periodic inspection of all safety systems.
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Ensure that room maintenance requests are handled in a prompt and courteous manner.
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Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and repair projects.
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Assist the engineering staff in adhering to Loss Prevention guidelines.
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Perform inspections on a regular basis of working orders and checks adjusts repairs and monitor the building system.
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Approach all encounters with guests and employees in a friendly, service-oriented manner.
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Maintain regular attendance in compliance with Gulph Creek standards, as required by scheduling, which will vary according to the needs of the hotel.
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Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
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Other duties as required