Cat Lounge Facilities Assistant
Job Description
Job Description
Family-owned business is officially looking for a new staff member to join our high-traffic/high-volume cafe! Located in the heart of Kissimmee, just minutes from the Disney attractions and the town of Celebration, we are a premiere espresso bar and cat cafe featuring small baked goods, espresso favorites, and a unique cat lounge experience for guests of all ages!
Job Description
It's vital that the right candidate be sociable, personable, kind and LOVES cats! We are looking for someone to be a pleasant, smiling face to our guests as they enter, to meticulously maintain the cat lounge environment, assist in grooming and administering medication, walk guests through the parameters around the experience and help with checking-in guests for their reservations when necessary.
Ideal candidates will have previous experience working in a high-volume atmosphere with 1 to 2 years of previous customer service experience under their belt. A desire to cross-train in all fields of the establishment, such as barista duties, is a huge plus.
Job Expectations and Responsibilities
- Operating consistently and reliably within a high-volume job environment
- Greeting and explaining policies to several large groups per day, fielding questions, enforcing rules clearly and concisely, often repeatedly
- Ensuring everyone who enters has a paid entry
- Grooming and handling cats, bathing on occasion, administering medication
- Opening and closing procedures including cleaning litter boxes, sweeping and mopping, refilling food and water bowls
- Maintaining the highest standard of cleanliness and care of the entire facility
- Explaining the adoption process to prospective adopters
- Assisting with checking in guests for their tickets when necessary
- Ability to multi-task and use situational awareness to work as a team
Required Qualifications
- 5-day schedule, flexibility of availability preferred
- Reliable transportation to and from work
- Basic cat literacy, experience handling animals of all temperaments
- No allergies to cats that may limit performance
- 1-2 years customer service experience
- MINIMUM one day of weekend availability (candidates with full weekend availability will be prioritized, candidates who are not available at least one day on the weekends will not be considered)
Preferred Qualifications
- 3-5 years high-volume customer service experience
- Experience grooming, bathing, trimming nails, and medicating animals
- Desire to cross-train in the cafe area/previous barista experience
- Knowledge of cat rescue procedures, the adoption process and shelter operations
*MUST BE A MINIMUM AGE OF 18 TO BE CONSIDERED FOR THIS ROLE