Job Description
Position Overview
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Our client is seeking an experienced, hands-on Director of Site Services to lead, strengthen, and build a high-performing field services organization supporting construction projects throughout the Western United States.
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This is a leadership and operational transformation opportunity. The successful candidate will be responsible for assessing the current state of the Site Services division, establishing structure and accountability, implementing consistent processes and standards, and creating the operational and financial discipline necessary for the division to perform predictably, efficiently, and profitably.
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The Director will serve as the primary leader of the Site Services Division, overseeing field activities related to punch lists, warranty services, post-installation completion, inspections, repairs, and project closeout. This highly customer-facing position will work closely with owners, general contractors, project managers, subcontractors, vendors, inspectors, and internal teams.
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Key Responsibilities
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Division Leadership & Organizational Development
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- Evaluate the current structure, staffing, workflows, responsibilities, and performance of the Site Services division.
- Establish clear organizational structure, roles, responsibilities, and accountability.
- Set clear performance expectations and standards for the Site Services team.
- Identify staffing and talent gaps and make recommendations regarding hiring, development, and organizational needs.
- Build a culture of accountability, urgency, professionalism, ownership, and follow-through.
- Lead, coach, mentor, and develop field-based employees and supervisors.
- Establish consistent operating standards across projects and job sites.
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Field Operations & Site Services
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- Lead and direct Site Services teams performing punch-list, warranty, post-installation, and closeout activities.
- Oversee work including drywall, painting, flooring, casework and millwork installation, door and window adjustments, and minor electrical and plumbing repairs.
- Travel extensively to project sites to conduct inspections, oversee field operations, and resolve issues.
- Manage multiple projects and competing priorities across geographically dispersed locations.
- Ensure appropriate personnel, materials, tools, and resources are deployed to each project.
- Monitor progress, document completed work, and ensure outstanding issues are driven through resolution.
- Conduct and oversee building, equipment, and systems inspections to proactively identify potential issues.
- Ensure field work is performed in accordance with applicable building codes, contractual requirements, quality standards, and established procedures.
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Process Improvement & Operational Excellence
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- Develop and implement standardized processes for scheduling, inspections, punch lists, warranty work, repairs, closeout, documentation, and issue escalation.
- Establish consistent systems for tracking labor, materials, project progress, open issues, and project status.
- Develop clear expectations for field reporting and documentation.
- Implement reporting systems that provide leadership with timely visibility into project performance and risks.
- Track revisions, discrepancies, and rolling changes to support continuous improvement.
- Lead root-cause analysis and corrective-action initiatives to identify, resolve, and prevent recurring quality, warranty, and field issues.
- Participate in field reports and service issue reviews to identify defects and reduce future warranty claims.
- Coordinate with design, manufacturing, project management, and other internal teams to resolve issues and improve processes.
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Financial & Budgetary Management
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- Establish and maintain project- and division-level budget controls.
- Monitor labor, materials, subcontractor costs, travel, tools, supplies, and other field expenses.
- Operate the department within established project budgets and Schedule of Values pricing.
- Compare actual performance against budget and identify variances early.
- Establish accountability for cost overruns and drive corrective actions.
- Provide accurate financial reporting, forecasting, and visibility to senior leadership.
- Identify opportunities to improve labor efficiency, resource utilization, procurement, and overall profitability.
- Support inventory control and procurement of tools, parts, materials, and supplies.
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Customer & Contractor Relations
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- Serve as a professional and trusted representative with owners, general contractors, project managers, inspectors, subcontractors, vendors, and clients.
- Build strong relationships while confidently upholding contractual obligations, quality standards, and company interests.
- Coordinate schedules, resources, communications, and expectations among internal and external stakeholders.
- Respond professionally to customer concerns and field issues and drive them through resolution.
- Maintain strong communication and follow-through throughout the project lifecycle.
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The successful candidate will proactively communicate risks, issues, progress, and recommended actions rather than waiting for leadership to request updates.
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Qualifications
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- Bachelor's degree in construction management, engineering, business, or a related field preferred; equivalent extensive field-based construction leadership experience will be considered.
- 5–10+ years of progressive experience in commercial construction, construction services, field operations, site services, warranty, or a related environment.
- Demonstrated experience leading a field-based construction operation or operational division.
- Experience leading geographically dispersed field teams.
- Experience managing multiple projects and competing priorities simultaneously.
- Demonstrated experience establishing, rebuilding, or improving a department, division, or operational function.
- Proven ability to hire, develop, coach, mentor, and hold employees accountable.
- Strong construction financial and budget management experience.
- Demonstrated ability to establish and enforce processes, standards, metrics, and reporting systems.
- Strong understanding of construction quality, inspections, punch lists, warranty, closeout, and field issue resolution.
- Demonstrated knowledge of applicable building codes and construction requirements.
- Experience working directly with owners, general contractors, subcontractors, inspectors, and internal project teams.
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Preferred Qualifications
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- Active California contractor's license strongly preferred.
- Experience supporting projects throughout the Western United States.
- Experience in modular, multi-family, commercial, hospitality, or similar construction environments.
- Bachelor's degree in construction management, engineering, business, or related discipline.
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Ideal Candidate Profile
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The ideal candidate will be a seasoned construction or site operations leader who has successfully taken ownership of complex field operations and brought structure, accountability, consistency, and financial discipline to the organization.
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Key Competencies
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- Division / Business Unit Leadership
- Construction Operations Management
- Organizational Build-Out & Process Development
- Budget & Cost Control
- Strategic Prioritization
- Accountability & Performance Management
- Executive-Level Communication
- Customer & Contractor Relationship Management
- Field Operations
- Project & Resource Management
- Quality & Warranty Management
- Root-Cause Analysis & Continuous Improvement
- Change Management
- Problem Solving & Decision Making
- Cross-Functional Collaboration
- Team Development & Leadership
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Travel & Location
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This position requires approximately 75% travel to project and job sites, with approximately 25% of the role based at the company's Boise, Idaho headquarters. The successful candidate must be comfortable with frequent travel and extended stays as project requirements dictate.
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Candidates based in California are strongly preferred, with the ability to travel throughout the Western United States, primarily California, Idaho, Oregon, Washington, Utah, and Colorado.
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Physical Requirements
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The position requires the ability to perform work in active construction environments. While performing the duties of this position, the employee may regularly be required to:
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- Stand, sit, walk, talk, hear, and see.
- Reach, stoop, kneel, climb, balance, and work at varying heights.
- Lift, carry, and handle materials weighing up to 50 pounds.
- Perform physical activities requiring considerable use of the arms, legs, and entire body.
- Work in varying temperatures and outdoor conditions.
- Work comfortably at heights and in confined spaces.
- Work in moderately loud environments.
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What Success Looks Like:
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Within the first 6–12 months, the successful Director should demonstrate measurable progress toward:
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- A clearly defined Site Services organizational structure.
- Clearly established roles, responsibilities, and performance expectations.
- Standardized operating processes and procedures.
- Consistent project reporting and communication.
- Improved visibility into project costs and budget performance.
- Stronger accountability for labor, materials, and field resources.
- A reliable system for tracking punch-list, warranty, and outstanding field issues.
- Improved communication with customers and internal stakeholders.
- Clear escalation procedures for significant issues and risks.
- Improved forecasting and communication of project and division performance.
- A stronger, more accountable Site Services leadership and field team.
- Reduced recurring quality and warranty issues through
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