Job Description
Job DescriptionDescriptionThe Health Navigator helps to drive increased engagement and member adherence for key quality program measures. This includes managing multi-modal forms of communication including phone, sms, email and portal. This role collaborates with other teams within the organization to deliver care to members in a coordinated and streamlined manner. This role may also interface with providers, health plans and other partners on an as needed basis.
Our Values:
- Put Patients First
- Empower Entrepreneurial Provider and Care Teams
- Operate with Integrity & Excellence
- Be Innovative
- Work As One Team
What You'll Do
- Conduct outreach to members with specified clinical gaps to help coordinate care and gap closure activities
- Schedule appointments for patients with the internal team and/or external provider offices
- Manage work through multiple portals required to access all relevant patient data
- Conduct outreach to provider offices in efforts to help patients schedule appointments, relay relevant health information, or obtain medical records
- Manage sms and email queues as assigned for incoming and outgoing patient communication
- Able to communicate with members in a language with or without the use of translation services • Manage basic office functions such as faxing, voicemail, and mail
- Able to accurately enter patient data into relevant platforms and document outcomes in a clear and concise manner
- Able to educate patients on basic healthcare terminology and topics
- Pre-visit prep: assist with confirmation calls, rescheduling, and chart prep
- Post-visit work: assist in closing out any visit orders, such as referrals, faxing of notes, sending lab referrals, etc
- Assist patients in completing health questionnaires and documenting responses within EMR and/or designated platform.
- Maintain all patient data in compliance with the organization’s PHI practices and following Health Insurance Portability and Accountability Act (HIPAA) standards
- Other duties as assigned
Qualifications
- Minimum of high school diploma or GED; Associate's degree or higher preferred
- At least one (1) year of healthcare related experience
- Reliable transportation and willingness to travel to office locations and provider sites as needed
- Ability to keep a high level of confidence and discretion when dealing with sensitive information
- Ability to prioritize and effectively multi-task
- Excellent organizational skills and strong attention to detail
- Excellent analytical critical reasoning
- Effective interpersonal/professional communication skills with patients, peers, providers, health plans or other internal/external colleagues
- Excellent customer service skills
- Ability to work independently with limited supervision
- Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint, etc.)
You are great for this role if:
- You are fluent in Mandarin/Cantonese/Spanish
- You have at 2+ years of IPA/MSO/HP experience, or general healthcare experience
- Medical Assistant certification
- Call center or sales experience
- Electronic medical record and/or practice management system experience
- You thrive in a fast-paced environment
- You are self-driven, a quick learner, patient, and able to work with people of different personalities
Environmental Job Requirements and Working Conditions
- This position is primarily remote, with occasional travel to providers within the Houston area.
- Must reside in Houston, will often be working Pacific Time hours.
- The total pay range for this role is: $24 - $26 per hour. This salary range represents our national target range for this role.
- Schedule: Tuesday - Saturday (preferred) or Monday - Friday
- Hours: 8am to 5pm Pacific Time
Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditioos), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.comto request an accommodation. Additional Information: The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.