Facilities Manager

Job Description

General Manager

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Oversee the day-to-day operations of a sports and entertainment venue serving families, teams, and community groups. Responsible for managing venue operations, restaurant activities, staff scheduling, customer experience, events, and team bookings while ensuring a safe, welcoming, and profitable environment.

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Key Responsibilities:

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• Lead daily operations across the sports-entertainment facility and restaurant.

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• Manage scheduling for sports teams, leagues, tournaments, parties, private events, and general facility use.

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• Oversee restaurant operations, including staffing, service, inventory, and customer satisfaction.

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• Recruit, train, schedule, and supervise venue and restaurant staff.

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• Coordinate with teams, families, coaches, event organizers, and community groups.

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• Ensure facilities, equipment, and guest areas are clean, safe, and properly maintained.

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• Monitor sales, labor, inventory, expenses, and overall operating performance.

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• Develop and implement procedures that improve efficiency, guest satisfaction, and revenue.

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• Handle customer concerns and resolve operational issues professionally.

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• Coordinate special events, tournaments, birthday parties, and other group activities.

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• Ensure compliance with health, safety, food-service, and facility regulations.

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• Build relationships with local teams, organizations, and community partners.

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• Provide leadership across all departments and serve as the primary point of contact for overall venue operations.

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