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<h3>Job Description</h3>
Job Description
Position Summary
The Escort Security Officer (ESO) is responsible for safeguarding passengers, personnel, and property across multiple U.S. transportation hubs. ESOs ensure compliance with all security regulations and operational protocols while maintaining a professional, vigilant, and courteous presence. This role demands exceptional situational awareness, discretion, and integrity in protecting national transportation systems against threats and unauthorized access.
Key Responsibilities
<ul>
<li>Enforce transportation security policies and procedures with consistency and professionalism.</li>
<li>Support law enforcement and emergency response operations during security incidents.</li>
<li>Maintain accurate records, incident reports, and documentation in accordance with agency policy.</li>
<li>Participate in ongoing security training and readiness exercises to maintain certification and preparedness.</li>
<li>Provide courteous assistance and clear communication to travelers, staff, and partner agencies.</li>
<li>Perform additional security or operational duties as assigned by supervisory personnel.</li>
</ul>
Skills and Qualifications
<ul>
<li>U.S. Citizenship (required).</li>
<li>Eligible for federal security clearance (background investigation required).</li>
<li>High school diploma or equivalent (associate or bachelor’s degree preferred).</li>
<li>Minimum of 3 years of experience in law enforcement, military, or security operations.</li>
<li>Strong situational awareness, integrity, and adherence to security protocols.</li>
<li>Ability to make rapid, sound decisions under pressure.</li>
<li>Physically capable of standing for extended periods and lifting up to 50 pounds.</li>
<li>Excellent communication, observation, and interpersonal skills.</li>
<li>Proficiency in documentation, report writing, and following standardized procedures.</li>
<li>Secondary language proficiency preferred (e.g., Spanish, Arabic, Mandarin).</li>
<li>Physical and Environmental Requirements</li>
<li>Operate in airport or transportation environments with exposure to noise, crowds, and variable weather conditions.</li>
<li>Stand, walk, or climb stairs for extended durations.</li>
<li>Maintain physical readiness for inspection, response, and intervention tasks.</li>
<li>Utilize protective equipment as required for screening or safety operations.</li>
</ul>
Equal Employment Opportunity Statement
Atlas Management Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Escort Security Officer

<h3>Job Description</h3>
Job Description
Title: Infrastructure Project Manager Location: Louisville, KY Rate: $50.56/Hr Shift: M-F 8AM-5PM (Depending on project, OT may be required)
 
Note: This position is a contract on W2, and is NOT open to C2C.
 
Job Description
<ul>
<li>Manages the entire project lifecycle from project definition through implementation.</li>
<li>Accountable for meeting agreed upon scope, cost, schedule and quality measures.</li>
<li>Develops project plan and drives project milestones.</li>
<li>Establishes effective communication plan with project team and key stakeholders.</li>
<li>Provides day-to-day direction to project resources.</li>
<li>Ensures effective change management occurs throughout the course of the project.</li>
<li>Responsible for preparation of documentation, status reports and budgets.</li>
<li>Role requires excellent oral and written communications, interpersonal, negotiation, project planning, judgment, leadership, decision-making, analysis and problem-solving skills.</li>
<li>Specialized knowledge of MS Project, Visio, Excel, Word.</li>
</ul>

Qualifications
<ul>
<li>Health Care Implementations experience</li>
<li>IT project management</li>
<li>Network standardization including infrastructure</li>
<li>Outlook (TEAMS, sharepoint, email)</li>
<li>Telecom</li>
<li>End user technology</li>
</ul>
Desired: PMP certified, someone who can hit the ground running and has 5+ years under their belt, self motivated
If you think this position is a good fit for you, please reach out to me - feel free e-mail me, or apply to this posting! Andrew Torchine <a href="mailto:Atorchine@alinestaffing.com" target="_blank">Atorchine@alinestaffing.com</a>

Infrastructure Project Manager

<h3>Job Description</h3>
Job Description
KNOWLEDGE/SKILLS/ABILITIES
<ul>
<li>Ability to recognize, analyze, and solve a variety of problems Basic Knowledge</li>
<li>Proficient in Microsoft Office applications Broad Knowledge</li>
<li>Proficient in project planning and life cycle development Broad Knowledge</li>
<li>Excellent communication skills both written and verbal Basic Knowledge</li>
<li>Ability to solve a range of straightforward problems Basic Knowledge</li>
<li>Proven analytical and diagnostic skills in utility practices and procedures Basic Knowledge</li>
</ul>
EXPERIENCE
<ul>
<li>2 - 4 years Experience in a planning and scheduling role and using metrics (Required)</li>
</ul>
Education:
<ul>
<li>Bachelor's Degree in Project Management, Engineering, Construction Management, Business Administration, or equivalent discipline. (Required)</li>
</ul>
Company DescriptionWith almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best &amp; Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit <a href="http://www.acrocorp.com" target="_blank">www.acrocorp.com</a>. 
<h3>Company Description</h3>
With almost four decades of experience as a proven industry leader, Acro continues to be consistently recognized among the Best &amp; Brightest Companies to Work for in the United States. As an international professional services firm with deep expertise in consulting and staff augmentation offering a variety of solutions including MSP, VMS, RPO, HRO (and more), Acro operates across North America, Europe, and Asia from over 30 locations. Acro’s client portfolio includes some of the most well-known names in business and provides services across all verticals including technology, aerospace, energy, automotive, government, and manufacturing. To learn more, please visit <a href="http://www.acrocorp.com" target="_blank">www.acrocorp.com</a>.

Project Scheduler

<h3>Job Description</h3>
Job Description
Core responsibilities
<ul>
<li>Design and implementation: Install, configure, and upgrade storage hardware and software for SAN, NAS, and cloud environments.</li>
<li>Maintenance and support: Provide ongoing maintenance, monitor system health, troubleshoot storage-related issues, and ensure data integrity and security.</li>
<li>Performance and capacity management: Monitor performance, perform capacity planning, and optimize storage systems for efficiency and cost-effectiveness.</li>
<li>Data management: Perform data backups and recovery operations, manage data replication, and maintain disaster recovery plans.</li>
<li>Documentation: Develop and maintain technical documentation for storage procedures and configurations.</li>
<li>Automation: Develop scripts and use orchestration tools to automate storage management tasks.</li>
</ul>
Qualifications and skills
<ul>
<li>Education: A bachelor's degree in Computer Science, Information Technology, or a related field is typically required.</li>
<li>Experience: Experience with relevant storage environments, performance tuning, and troubleshooting is essential.</li>
<li>Technical expertise: Proficiency with technologies like SAN, NAS, and cloud storage, along with knowledge of specific vendors like NetApp and Dell EMC, is common.</li>
<li>Soft skills: Strong problem-solving, analytical, and communication skills are crucial for collaborating with other teams and providing technical support.</li>
</ul>
Company DescriptionWe are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation 
<h3>Company Description</h3>
We are committed to delivering exceptional services and professionals with proven work ethics and processes.\r\nProvide an exceptional client experience\r\nDeliver on our commitments\r\nBuild trust by thinking and acting with integrity\r\nCreate an environment that inspires innovation

IT Storage Engineer - ADS

<h3>Job Description</h3>
Job Description
At Windermere Real Estate, we’re more than just a brokerage; we’re a community of passionate professionals who truly care about helping people reach their real estate goals. We believe in building real relationships, giving back to the neighborhoods we serve, and making every client experience feel personal, supportive, and a little extraordinary. 
We’re on the lookout for a motivated and people-focused Broker to join our supportive and collaborative team! In this role, you'll be more than just a salesperson, and you’ll be a trusted guide, helping clients navigate every step of their home buying or selling journey. 
At Windermere Real Estate, we value diversity and inclusivity. We believe that our team is stronger when we embrace different perspectives and backgrounds. Join our team and be part of a community that is dedicated to making a positive impact in the real estate industry.#LI-Hybrid
Responsibilities:
<ul>
<li>Assess clients’ needs, preferences, and financial capacity to recommend appropriate real estate solutions</li>
<li>Conduct detailed comparative market analyses to determine property values and pricing strategies accurately</li>
<li>Prepare and manage all necessary documentation, including contracts, agreements, leases, and closing statements, in compliance with legal and regulatory standards</li>
<li>Maintain and regularly update property listings to ensure accurate and current market representation</li>
<li>Professionally present, promote, and market residential and commercial properties to prospective buyers and investors</li>
</ul>
Requirements
<ul>
<li>Must be a LICENSED REAL ESTATE AGENT or CURRENTLY ENROLLED in real estate school. </li>
<li>Proven sales success in the real estate industry or a strong background in a sales-driven environment</li>
<li>Personable and approachable with excellent interpersonal and client service skills</li>
<li>Exceptional communication and negotiation abilities to guide clients through real estate transactions confidently</li>
<li>Tech-savvy, with basic computer skills and familiarity with Microsoft Office and common CRM tools</li>
<li>Self-motivated and team-oriented, capable of working independently while collaborating effectively</li>
</ul>
<ul>
<li>Reliable transportation and a valid driver’s license are required for property visits and client meetings</li>
</ul>
<ul>
<li>Must be 18 years or older and eligible to work in the country</li>
</ul>
Benefits
<ul>
<li>Instant credibility by leveraging our 50 years of experience</li>
<li>Professional Training – Online and live continued education available</li>
<li>Integrated Tech - Personalized website, CRM, presentation tools, and more</li>
<li>Dynamic Marketing - Upscale marketing for your print or digital marketing needs</li>
<li>Flexible work schedule</li>
<li>Ongoing training</li>
<li>Perks and discounts</li>
<li>Unlimited learning potential</li>
<li>Much, much, more we can discuss in the interview</li>
<li>Estimated Commissions between $93,642.00 to $110,530.00 (DOE)</li>
</ul>
By applying for this position, I provide my consent and electronic signature authorizing Windermere Careers, to deliver or cause to be delivered telephonic sales calls, including calls, text msgs, or voicemail, to me at the phone number above using an automated system for the selection or dialing of phone numbers or the playing of a recorded message when a connection is completed, and by other means. I understand that I am not required to directly or indirectly consent, and I do not have to agree as a condition of purchasing any property, goods, or services. I understand that I can opt out by texting “stop” to these calls and that msg fees may apply.

Broker

<h3>Job Description</h3>
Job Description
Senior Architect
Location/Onsite: Longview, TX – Onsite, Relocation package available
 
Our client seeks a Senior Architect in the architecture and design industry to join their team in Longview, TX. Are you passionate about bringing innovative architectural designs to life? Do you enjoy managing projects from concept to completion while collaborating with dynamic teams? If yes, this may be the perfect Senior Architect position for you. Keep scrolling to see what this company has to offer.
 
The Perks!
<ul>
<li>Compensation: $135,000 - $160,000 annual salary, based on experience</li>
<li>Medical, Dental, and Long-term Disability Insurance Benefits</li>
<li>401k plan with 6% matching</li>
<li>Paid Time Off</li>
<li>Relocation reimbursement allowance</li>
</ul>
 
A Day in the Life of the Senior Architect
As a Senior Architect, you’ll play a key role in designing and delivering impactful projects across diverse industries, including industrial, commercial, and municipal structures. Your work will influence communities by providing high-quality designs that align with client goals and meet industry standards. From collaborating with multidisciplinary teams to managing project deliverables, this role offers a blend of creative vision and technical execution.
 
Responsibilities include:
<ul>
<li>Manage the full lifecycle of project document development, ensuring deliverables align with client expectations and quality standards.</li>
<li>Collaborate with cross-functional teams to design integrated solutions that meet project specifications.</li>
<li>Maintain compliance with building codes, regulations, and industry best practices.</li>
<li>Prepare and present project progress, findings, and solutions to clients and stakeholders.</li>
<li>Ensure timely and budget-conscious project execution without compromising quality.</li>
<li>Provide technical leadership and mentorship to junior team members.</li>
</ul>
 
Requirements and Qualifications:
<ul>
<li>Bachelor’s degree in Architecture or related field, Master’s preferred</li>
<li>Texas-licensed Architect or the ability to obtain Texas licensure</li>
<li>10+ years of experience as a Project Architect OR 15+ years as a Job Captain with proven success in managing complex projects</li>
<li>Proficiency in Revit and AutoCAD</li>
<li>Autodesk Certified Professional preferred</li>
<li>Experience with additional tools like Microsoft Office, Adobe, RS Means, and Sketchup is a plus</li>
<li>Strong knowledge of international building codes, TAS, and compliance standards</li>
<li>Excellent communication, organizational, and presentation skills</li>
<li>Willingness to travel occasionally for project needs</li>
</ul>
 
About the Hiring Company:
Our client is a forward-thinking architecture and engineering firm dedicated to delivering innovative designs and practical solutions. Known for their collaborative culture and commitment to professional growth, they’ve built a reputation for excellence in the commercial, industrial, and municipal sectors. The firm fosters an environment where creativity meets technical expertise, making it a prime destination for ambitious architects seeking meaningful projects and career growth.
 
Come Join Our Architecture Team!
Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!

Senior Architect

<h3>Job Description</h3>
Job DescriptionSenior Project Manager *Local to Richmond, VA only please *This is a hybrid position with 2-3 days/week onsite Description:
<ul>
<li>The Senior Project Manager will be responsible for successfully planning organizing and motivating diverse project teams throughout all phases of Waterfall Agile and Hybrid projects and for delivering projects that provide exceptional value to the Commonwealth's internal and external stakeholders.</li>
</ul>
 Responsibilities:
<ul>
<li>Coordinate vendors and consultants and IT and business staff as assigned in the execution of IT projects and related procurements.</li>
<li>Coordinate and oversee the development of proposals statement of work statement of requirements and RFP responses.</li>
<li>Assist in team development while holding teams accountable for their commitments and removing roadblocks to their work.</li>
<li>Facilitate multi-disciplinary teams in the development of plans goals objectives policies and procedures for completion of a project.</li>
<li>Oversee and manage execution and/or coordination of day-to-day project activities as required.</li>
<li>Manage working relationships with key stakeholders including executive management business management vendors project sponsors suppliers and technology management.</li>
<li>Set project goals that are consistent with technical objectives and the agency’s overall technology strategy.</li>
<li>Track and communicate a project's progress from a schedule cost and risk perspective to the project team customers and project stakeholders.</li>
<li>Collaborate with technology leads and solution architects to incorporate agency best practices into project plans.</li>
<li>Drive consistent project delivery through the entire project lifecycle including execution of procurements definition of project plans resource allocation management of project risks scope and schedule delivery of value and well-ordered transitions to operations.</li>
<li>Monitor progress by third-party vendors and define and measure their progress with metrics.</li>
<li>Develop and maintain project budget plans task lists schedules risks and status to include resource allocation and schedules.</li>
<li>Adhere to the clients’ and VITA project management practices and governance requirements.</li>
<li>Exhibit significant emotional quotient EQ in handling project challenges and maintain a positive project culture in line with the clients’ mission and shared values.</li>
<li>Additional responsibilities as assigned.</li>
</ul>
 Skills/Knowledge/Experience:
<ul>
<li>Strong experience in developing executing and managing cloud hosted SaaS implementation projects.</li>
<li>Strong experience leading the business and IT resources through the discovery and documentation of business and technical requirements in request for proposal and statement of requirement formats.</li>
<li>Strong analytical organizational and decision-making skills.</li>
<li>Exceptional interpersonal skills for collaborating and team building.</li>
<li>Exceptional verbal and written communication skills with the demonstrated ability to simplify and briefly succinctly communicate complex issues to multiple audiences.</li>
<li>Ability to lead others to implement new approaches systems structures and methods.</li>
<li>Ability to define and balance the competing demands for quality scope schedule and cost.</li>
<li>Communicate timelines and expectations to technical and business staff.</li>
<li>Ability to analyze and document system processes.</li>
<li>Solid understanding of software development lifecycle models.</li>
<li>Exceptional knowledge of both Agile and Waterfall project management principles and practices. </li>
<li>In addition, the ability to blend them together in the right proportions to fit a particular project and business environment.</li>
</ul>
<ul>
<li>Knowledge of process engineering and re-engineering techniques and practices.</li>
<li>The candidate must have a minimum of 10 years of experience managing large projects and a bachelor's degree.</li>
<li>Fluency in Project Management tools such as Microsoft Project Visio and Office required.</li>
<li>PMP Certification through PMI</li>
<li>Experience with VITAs Commonwealth Technology Portfolio CTP system and ECOS process is strongly preferred.</li>
<li>Experience with Project Management Office methodologies and practices is strongly preferred.</li>
<li>Experience with the core Commonwealth IT procurement processes RFP VITA Statewide Contract and CAI SOW is preferred.</li>
</ul>
 Required Skills/Knowledge/Experience:
<ul>
<li>Current Project Management Professional (PMP) from the Project Management Institute (PMI) - OR - VITA PM certification, Required 10 Years</li>
<li>Candidate must have a minimum of 10 years experience managing large projects, Required 10 Years</li>
<li>Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server), Required 10 Years</li>
<li>The candidate should have 15 years of overall IT experience, Required 15 Years</li>
</ul>
 Proper email communication will only be done to and from @astyra.com&nbsp;email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us.&nbsp;Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration! #AC

Senior Project Manager

<h3>Job Description</h3>
Job Description
We are seeking a full time Security Project Manager to join our Anaheim, CA team! You will be responsible for the success of our Security Installation Department - by delivering professionally installed security systems on time and in budget.
Essential Duties and Responsibilities: • Manages project plans, directs the efficient and effective installation of products and services while minimizing disruption to the customer’s business environment. • Ensures that the installation of products and services matches requirements. • Initiates project plan changes based on situational assessment to achieve customer satisfaction. • Ensures that required inspections are completed according to plans, including but not limited to construction and/or electrical permit sign-offs. • Establishes installation process by studying system requirements, gathering components and parts, completing installations and performing acceptance tests. • Maintains rapport with interested parties by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending systems improvements. • Keeps personal equipment operational by following operating instructions, protecting from damage, troubleshooting breakdowns, maintaining supplies, performing preventative maintenance and calibration. • Documents service and installation actions by accurately completing forms, reports, logs, and records. • Maintains customer confidentiality by keeping installation and service information confidential. • Operates vehicle in a safe manner, keeping the vehicle well maintained, organized and stocked. • Identifies and escalates customer and product issues that need resolution to management. • As directed by the President, Vice President, or Operations Manager, assist with the Sales process which may include, but not limited to, site walk, pre-bid information gathering, etc. • Under the direction of the President, Vice President, or Operations Manager, participate in the interview, hiring and on-boarding processes of technicians to potentially be hired, disciplinary actions of existing technicians, and/or termination process of technicians. • Under the direction of the President, Vice President, or Operations Manager, participate in the performance review process of technicians • Under the direction of the President, Vice President, or Operations Manager, participate in the development of a training curriculum for the advancement of technician knowledge.
To perform the job successfully, an individual must demonstrate the following competencies:
• Adaptability/Problem Solving - Identifies and resolves problems in a timely manner; Adapts to changes in the work environment; Gathers and analyzes information skillfully; Develops alternative solutions; Manages competing priorities; Works well in group problem solving situations; Uses intuition and experience to complement data; Designs work flows and procedures; makes recommendations to streamline processes. • Technical Skills/Job Knowledge - Competent in required job skills and knowledge; Displays understanding of how job relates to others; Exhibits ability to learn and apply new skills; Keeps abreast of current developments and competitive situations; Strives to continuously build knowledge and skills; Shares expertise with others; uses resources effectively; requires minimal supervision. • Customer Service - Manages difficult or emotional interested party situations; Responds promptly to interested party needs; Solicits interested party feedback to improve service; Responds to requests for service and assistance; Meets commitments. • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. • Quality/Quantity - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Meets productivity standards; Completes work in timely manner; Strives to increase productivity. • Dependability - Commits to doing the best job possible; Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Meets attendance and punctuality guidelines; Completes tasks on time or notifies appropriate person with an alternate plan. • Team work - Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goal and objectives; Recognizes accomplishments to other team members.
Education/Experience: • High school diploma, or equivalent certification • Minimum 3 years of experience in the access control, alarms, and video surveillance industry • Minimum 3 years electrical experience (preferred) • Minimum 3 years of experience pulling cable • Minimum 3 years of customer service experience • Aerial / Scissor Lift Certification or an ability to obtain Aerial / Scissor Lift Certification • Excellent driving record
 Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft office, including word, excel and outlook; internet software and tablet skills.
Supervisory Responsibilities: Monitor and supervise technicians assigned to PM’s project. Monitor trends in labor resources and make appropriate recommendations to help ensure optimal use of resources. The ability to provide training suggestions for technicians. The ability to identify possible technicians for hiring. The ability to provide technicians annual reviews and opportunities for improvement and recognition.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can be loud.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision. While performing the duties of this Job, the employee is regularly required to climb ladders, walk, stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel, talk and hear and reach with hands and arms.
Company DescriptionThe parent company, Enterprise Security, Inc, was founded in 2000 and prides itself as being a true commercial security systems integrator. With Corporate offices in Yorba Linda, CA, regional offices in Tempe and Tucson, AZ, and strategic partners nationwide, we are driven to provide quality products and services to local and national clientele. Our offerings include: Access Control, Video Surveillance, Intrusion, Intercom, Fire, Commercial Doors, Cybersecurity, Custom Software Development, Sound Masking, Low Voltage, Cloud Services, Monitoring Services, Full Service Agreements, Managed Security Services, among many others. 
<h3>Company Description</h3>
The parent company, Enterprise Security, Inc, was founded in 2000 and prides itself as being a true commercial security systems integrator. With Corporate offices in Yorba Linda, CA, regional offices in Tempe and Tucson, AZ, and strategic partners nationwide, we are driven to provide quality products and services to local and national clientele. Our offerings include: Access Control, Video Surveillance, Intrusion, Intercom, Fire, Commercial Doors, Cybersecurity, Custom Software Development, Sound Masking, Low Voltage, Cloud Services, Monitoring Services, Full Service Agreements, Managed Security Services, among many others.

Project Manager - Security Systems

<h3>Job Description</h3>
Job Description
The ITSC is seeking agents to provide telephone technical support for the organization's customers.
The ITSC is an industry-leading provider of Expert technical support for Fortune 1000 organizations.
LOCATION: The ITSC's organizational structure provides agents the opportunity to work from home.
HOURS: We are actively seeking candidates for later afternoon, overnight, and weekend shifts, with the potential to move to daytime shifts based on job performance.
DESCRIPTION: Agents for the ITSC provide high-touch, white-glove support for corporate IT, business software and mobile devices. Support covers technical details as well as "how-to" questions for a variety of topics including: - Microsoft Excel, Outlook, Word, PowerPoint, Access, Visual Basic for Applications (VBA), SharePoint, etc. - Adobe Creative Cloud applications (Illustrator, InDesign, Photoshop, etc.) - Windows operating systems - iPhone, iPad, Android, and Blackberry mobile devices
CompTIA A+, Microsoft Specialist, HDI-Support Center Analyst (HDI-SCA) certifications a SIGNIFICANT PLUS
Agents must also have familiarity with server environments, standard network arrangements, and security concepts.
This is an external, Customer-facing position. Agents must be conscientious about providing thorough support and be understanding, responsive, and cooperative for client support requests. They must also have strong interpersonal and communication skills, and the ability to explain technical concepts in a clear, non-technical manner.
Agents must pay close attention to detail and following internal processes for providing support and documenting all steps taken. They also need to be team players, collaborate with their colleagues, and have a desire to be a resource and share their knowledge with others.
ADDITIONAL PREFERRED SKILLS: - The ability to learn new applications quickly, and to certify in numerous software applications - Bilingual in SPANISH or FRENCH is a plus - Familiar with ITIL, COPC and/or Six Sigma - Familiar with any of the following: Visual BASIC, VB .NET, C#, C++, Java, JavaScript, or any other object-orientated programming language
Company DescriptiontheITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate. 
<h3>Company Description</h3>
theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.

Remote IT Support (WFH Tech Advisor)

<h3>Job Description</h3>
Job Description
Position: IT Systems Engineer
Department: Information Technology
Job Summary
The IT Systems Engineer responsibilities include infrastructure support, technical planning, implementation for computing and storage systems owned by South Central Regional Medical Center. Specific responsibilities include installing and supporting system hardware and software, performing system upgrades for current infrastructure, evaluating and installing software and software updates through WSUS to entire organization. Engineers are also responsible for automated monitoring controls that monitor systems health and managing alerts and notifications for early warning when system health is degraded. Systems engineers work collaboratively with Telecom, Network Engineers, Helpdesk, and Desktop Support Team to ensure maximum uptime and seamless user experience for staff of South Central Regional Medical Center. System engineers possess a desire and skillset to work with minimal supervision and in an autonomous state. They also coordinate support requests with outside vendors of systems that are hosted off premises. Systems engineers require a solid knowledge of enterprise IT strategies, infrastructure, architecture, automation through scripting, networks, security, and data center operations. Lastly, they must possess superior documentation techniques to ensure there are knowledge resources for new employees or for other teams to utilize.

Professional Responsibilities:
<ul>
<li>Demonstrates creativity and takes initiative in problem solving. Resolves or facilitates resolution of complex problems for assigned program.</li>
<li>Participate in taking after-hours calls based on the needs of the organization. (on-call rotation schedule.)</li>
<li>Provide exceptional customer service for South Central Regional Medical Center users.</li>
<li>Demonstrates a customer service approach to service delivery and effectively communicates with our customers on requests and incidents.</li>
<li>Demonstrates motivational attitude.</li>
<li>Show technical aptitude and ownership of issues across multiple disciplines and technologies.</li>
<li>May have to work hours outside of normal 8-5 for projects and on call rotation.</li>
<li>Reports directly to IT supervisor.</li>
</ul>
Core Duties:
<ul>
<li>Provides evaluation, engineering/design and implementation services for new products, technologies and solutions to address corporate business requirements. </li>
<li>Provides Level 3 support and escalation support for Desktop Support Team and Helpdesk.</li>
<li>Perform daily production support activities.</li>
<li>Manage patching and code deployments across all environments.</li>
<li>Lead projects associated with the enhancement or implementation of new or existing technology solutions.</li>
<li>Provide technical leadership and ownership of issues across multiple disciplines and technologies.</li>
<li>Conduct performance tuning and troubleshooting.</li>
<li>Maintain comprehensive backup and monitor alert process across entire organization.</li>
<li>Ensure security and operational standards and procedures are maintained in accordance with SCRMC IT compliance requirements, HIPPA standards, and industry best practices.</li>
<li>Identify and implement automation opportunities.</li>
<li>Identify</li>
<li>Research and recommend appropriate systems administration best practices.</li>
<li>Other duties as assigned by management.</li>
<li>Close support requests in ticketing system in timely manner.</li>
</ul>
Education and Experience
<ul>
<li>3yrs of Information Technology experience required</li>
<li>Prefer previous healthcare IT experience. </li>
<li>Basic knowledge of networking principles from a Cisco perspective including items listed in essential skill competencies. </li>
<li>Detailed knowledge or professional certification in a data center technology area. </li>
<li>A professional certification from either Cisco, VMware, or Microsoft. </li>
<li>(If applicant currently does not possess certification in one of these areas the applicant will be allowed 6 months to obtain)</li>
<li>Minimum of High School Diploma</li>
<li>Some college or college degree preferred. </li>
<li>Determination of Level I, 11, Ill is based on a combination of factors to include but not limited to;
<ol>
<li>Healthcare experience</li>
<li>Professional certifications</li>
<li>Work experience</li>
<li>Education</li>
</ol>
</li>
</ul>
Interaction Skills: 
<ul>
<li>Effectively communicate verbally and in writing</li>
<li>Ability to provide instructions and education to peers and end users within the organization.</li>
</ul>
 
Essential Skill Competencies
<ul>
<li>VMware vSphere Suite</li>
<li>VMware View Virtual Desktop infrastructure</li>
<li>Cisco Unified Computing System</li>
<li>Pure Storage</li>
<li>EMC Avamar and Data Domain</li>
<li>Microsoft Server 2003-2016 to include all roles and features</li>
<li>Good documenting techniques</li>
<li>PowerShell scripting for automation purposes</li>
<li>Understanding of HIPPA standards and relation to IT</li>
<li>Active Directory Services to include certificate services</li>
<li>Citrix NetScaler and XenApp 7.5</li>
<li>SQL server experience to include maintenance best practices</li>
<li>Strong analytical skills</li>
<li>Group Policy implementation and troubleshooting</li>
<li>Basic Networking knowledge to include;
<ol>
<li>Port configuration</li>
<li>VLAN configuration</li>
<li>iOS upgrades</li>
<li>ASA NAT configuration</li>
<li>ASA ACL configuration</li>
</ol>
</li>
</ul>
All candidates must be able to perform the essential functions of this position. 
The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.   
South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.

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