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<h3>Job Description</h3>
Job DescriptionOutpatient Primary Care Practice, Full Benefits, Mission Minded Team &amp; Culture!! This Jobot Job is hosted by: Courtney Labonte Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $100,000 - $110,000 per year 
A bit about us:
 We are large non-profit primary care group that offers full integrated primary care, dental, mental health and specialty services. We are seeking an experienced Nurse Manager Primary Care to lead a dynamic team. For more info contact: <a href="https://jobot.com/apply/nurse-manager-primary-care/1091140351?utm_source=ZipRecruiter" target="_blank">https://jobot.com/apply/nurse-manager-primary-care/1091140351?utm_sourc…</a> 949-996-5645 
Why join us?
 We offer generous, comprehensive, and competitive benefits &amp; perks including * Competitive Pay * Comprehensive Medical, Dental &amp; Vision * Generous PTO * Retirement * Flexible Spending Accounts * Short/Long Term Disability * Life Insurance * Tuition Reimbursement &amp; Tuition Assistance * Unlimited Career Growth 
Job Details
 Nurse Manager - Primary Care: * Outpatient Primary Care setting * Mon-Fri, Days (9am - 5pm) * NO weekends, NO nights, NO Holidays Qualifications: * Prefer a Registered Nurse with 5 years related clinical experience in Ambulatory Medicine, Primary Care, Internal Medicine or Family Medicine * Prefer 2 years progressive management/supervisory experience as a Charge Nurse, Team Lead, Coordinator, Supervisor, Assistant Nurse Manager, or related * Experience serving underserved and at risk populations * Bilingual Spanish preferred * Active NY RN License * BLS Certified Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Company DescriptionJobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values. Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA). Ready to find a good job? Create your profile today at Jobot.com. 
<h3>Company Description</h3>
Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.\r\n\r\nFounded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).\r\n\r\nReady to find a good job? Create your profile today at Jobot.com.

Nurse Manager - Primary Care

<h3>Job Description</h3>
Job Description
Help at Home is hiring TODAY in your community! We now offer paid training, no experience required!
Start your career with the nation’s leading provider of in-home support to seniors and become a hero for someone in your community.&nbsp;
Now offering a pay rate of $15-$17 per hour!&nbsp;
Why should you join Help at Home?&nbsp;&nbsp;
<ul>
<li>Weekly pay&nbsp;</li>
<li>Flexible Schedules</li>
<li>Unlimited employee referral bonuses - up to $150 per eligible referral&nbsp;</li>
<li>Travel pay&nbsp;</li>
<li>Direct deposit and cash card offered&nbsp;</li>
<li>Meaningful work with clients who need your help&nbsp;</li>
<li>Industry leader with 40+ years of history in a high-demand field&nbsp;</li>
<li>Veteran-Friendly Employer: We encourage veterans, active military, and their spouses to apply for positions.&nbsp;Our roles are flexible, and we value your experience and expertise.&nbsp;&nbsp;</li>
</ul>
Become a Help at Home Hero TODAY!&nbsp;
As a Home Care Aide, you’ll work 1-on-1 with your clients inside their homes, and support them with the following types of activities:&nbsp;
<ul>
<li>Light housekeeping, including organizing, laundry, and basic cleaning&nbsp;</li>
<li>Personal activities such as dressing, grooming, and assisting with meals&nbsp;</li>
<li>Running errands, grocery shopping, and/or accompanying your clients to appointments&nbsp;</li>
</ul>
Preferred Requirements:&nbsp;
<ul>
<li>STNA OR 1 year of supervised employment experience as a home health aide or nurse aide OR Completion of a Training and Competency Evaluation Program that lasted at least 30 hours and covered the required topics.</li>
<li>If you do not meet the above, you must complete a 30-hour company-paid training prior to seeing clients.&nbsp;</li>
<li>Be in good physical health, including documentation of a tuberculosis test within six (6) months prior to the first assignment (where required).&nbsp;</li>
<li>Dedication to professional development, including organizational and state-required training.&nbsp;</li>
</ul>
*Caregivers must comply with state background screening requirements. Compensation, benefits, and time off vary by state and location. 
Data Security and Privacy Statement
At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.
We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.
Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.

Home Care Aide

<h3>Job Description</h3>
Job Description
Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best-in-class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to advance your skills while working alongside a dedicated team of board-certified subspecialty radiologists. We can’t wait to meet you!
ESSENTIAL FUNCTIONS:
<ul>
<li>Operates mammography equipment and performs various mammography related procedures.</li>
<li>Develops and evaluates the film for technical quality such as density contrast, definition, and distortion.</li>
<li>Explains procedures and educates women about the role of regular mammography in preventive breast health.</li>
<li>Responsibilities also include preparing and maintaining records and files, and cleaning and adjusting equipment as needed.</li>
<li>Familiar with standard concepts, practices and procedures.</li>
<li>Relies on experience and judgment to plan and accomplish goals.</li>
<li>Performs a variety of tasks.</li>
<li>Works under general supervision.</li>
<li>Duties as assigned.</li>
</ul>
&nbsp;OTHER DUTIES:&nbsp;Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.
BENEFITS:&nbsp;Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more!
MINIMUM QUALIFICATIONS:
<ul>
<li>Requires&nbsp;registration as a Radiologic and Mammography Technologist by the A.R.R.T.</li>
<li>Requires current Radiology and Mammography license in the State&nbsp;</li>
<li>SimonMed&nbsp;Imaging requires valid hands-on CPR certification</li>
</ul>
&nbsp;PHYSICAL DEMANDS:&nbsp;&nbsp;This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.
DRESS ATTIRE:&nbsp;&nbsp;Business Casual or scrubs dependent on department
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.

Mammography Technologist

<h3>Job Description</h3>
Job Description
Security Guard - Residential Site (Croton-On-Hudson, NY)
Schedule: Part-Time - Thursday (3:00PM-11:00PM) + Friday (7:00AM-3:00PM)
Payrate: $17.50
Position Summary
A valued contributor to our respectful and rewarding work culture, the Security Guard is responsible for performing licensed security guarding duties to ensure the safety and security of assigned client location, its visitors, guests, residents and their property. By exhibiting vigilance and tactfulness in following company protocol, the Security Guard is perceptive at identifying situational risk within assigned areas and prompt in communicating events to Site Supervisor/ Manager on duty.
In alignment with fellow security staff and Operations' teams, the Security Guard fosters best practices that are compliant with federal/state regulations and respectful of our company policies and protocols, committing to the integrity of our Arrow mission to provide an excellent client experience.
 
WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY?
Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work-life balance. At Arrow, we understand how important this is to our people. And our people are important to us.
 
Here is some of what we offer our valued security staff:
<ul>
<li>Weekly pay</li>
<li>Internal growth opportunities</li>
<li>Flexible scheduling opportunities</li>
<li>Employee PERKS program, including discounts on everyday purchases with many of our partners</li>
</ul>
 
Essential Job Responsibilities:
<ul>
<li>Provides onsite watch/protection of assigned post and designated perimeter</li>
<li>Observes, reports and supports client expectations</li>
<li>Reports all breaches per applicable methods</li>
<li>Utilizes company scheduling platform for clock-ins/clock-outs of scheduled shift</li>
<li>Evaluates and responds to alerts in surrounding area with professionalism and according to company protocol</li>
<li>Alerts Supervisor on Duty when situation requires escalation per company protocol</li>
<li>Assists fellow security guards with de-escalation when applicable per company protocol</li>
<li>Follows procedures for fire prevention, property patrol, and incident reporting</li>
<li>Works with diligence and respect to ensure the safety and security of assigned client, visitors and property</li>
<li>Adheres to all Company service and operating standards</li>
<li>Additional tasks as needed</li>
</ul>
 
Minimum Qualifications/Requirements:
<ul>
<li>Valid NYS Security Guard License</li>
<li>At least one (1) year of security guarding experience</li>
<li>Completion of 16 HR OJT Class required by NYS Licensing Division</li>
<li>Valid CPR-AED certification a PLUS</li>
</ul>
 
Security Guard - Residential Site (Croton-On-Hudson, NY)
Schedule: Part-Time - Thursday (3:00PM-11:00PM) + Friday (7:00AM-3:00PM)
Payrate: $17.50
 
Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.
 
Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at <a href="mailto:HRresolutions@arrowsecurity.net" target="_blank">HRresolutions@arrowsecurity.net</a>. Please include your full name, contact information and details about your request in the email.

Security Guard - Residential Site (Croton-On-Hudson, NY)

<h3>Job Description</h3>
Job Description
Schedule: Saturday &amp; Sunday | 7am - 3pm
 
Arrow Security is one of the largest privately held security guard companies in the United States with a 97% customer retention rate and an average client relationship of over 15 years. Our dedication to customer service runs deep throughout the entire organization and is what sets us apart from the competition. With our continued growth and mission focus we are looking to add a Mobile Access Control Security Officer in Essington, PA for an Outdoor Retail Outlet.
The ideal candidate will have a keen eye for detail, a strong sense of responsibility, and a commitment to maintaining safety and security at all times.
Essential Job Duties
<ul>
<li>Provide onsite watch/protection of assigned post and designated perimeter</li>
<li>Observe, report and support client expectations</li>
<li>Report all breaches per applicable methods</li>
<li>Utilize company scheduling platform for clock-ins/clock-outs of scheduled shift</li>
<li>Evaluate and respond to alerts in surrounding area with professionalism and according to company protocol</li>
<li>Alert Supervisor on Duty when situation requires escalation per company protocol</li>
<li>Assist fellow security guards with de-escalation when applicable per company protocol</li>
<li>Follow procedures for fire prevention, property patrol, and incident reporting</li>
<li>Work with diligence and respect to ensure the safety and security of assigned client, visitors and property</li>
<li>Adhere to all Company service and operating standards</li>
<li>Additional tasks as needed</li>
</ul>
Position Requirements
<ul>
<li>Valid Driver's License</li>
<li>Valid CPR-AED certification is a plus</li>
<li>Exceptional work ethic</li>
<li>Experience in security and/or mobile patrol preferred</li>
</ul>
Here is some of what we offer our valued security staff
<ul>
<li>Weekly pay</li>
<li>Internal growth opportunities</li>
<li>Flexible scheduling opportunities</li>
<li>Employee PERKS program, including discounts on everyday purchases with many of our partners.</li>
</ul>
Compensation: $18 an hour
Founded in 1985, Arrow has perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.
Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at <a href="mailto:HRResolutions@arrowsecurity.com" target="_blank">HRResolutions@arrowsecurity.com</a>. Please include your full name, contact information and details about your request in the email.

PT Mobile Access Control- Essington, PA

<h3>Job Description</h3>
Job DescriptionSchedules available: 2nd shift production 16.50/hr. - M-F 2:30pm-11:00pm ESSENTIAL JOB DUTIES: *Daily interior cleaning of the building including emptying waste receptacles, debris and trash removal, vacuuming/shampooing floors and carpets, dusting and cleaning furniture, cleaning and restocking restrooms, washing walls, polishing, mopping floors, placing down mats/runners in inclement weather, cleaning up spills, cleaning windows and window coverings, etc., in accordance with established procedures and as directed by a supervisor *May be required to perform exterior building and premises cleaning and basic maintenance, including exterior walls and windows, parking lots and structures, walkways and paths, gardens and lawns, outdoor furnishings, pools/ fountains/ spas, curbs/gutters, exterior hallways, and stairwells, etc. *May be directed to assist with minor maintenance and repair work, including painting, replacement of light bulbs and fixtures (interior and exterior), replacement of windows, moving furniture and equipment, repairing doors and gates, minor landscaping and related upkeep and repairs, and simple plumbing and fixture repairs/replacements *Other assigned duties (depending on the building, facility, and client needs) may include gardening and lawn care, assisting with inventory control and supply ordering, snow removal (including salting/ sanding), and assisting with tenant moves *Expected to promptly notify management of spills and emergency situations, need for major and minor building/facility repairs, lights that are out or broken, broken equipment and fixtures, damaged structures, ruptured pipes/plumbing, problems with heating/cooling and ventilation and any other observable safety issues/concerns *Expected to properly and safely use and operate related equipment, tools, devices, and chemical/cleaning agents, including mops, vacuums, electric polishing machines, power tools and equipment, and special cleaning solutions in order to efficiently perform the duties and to avoid harming floors, fixtures, individuals, and themselves *Knowledge of safe use of cleaning agents and equipment used to perform job duties *Must be willing to work evenings or weekends (on call) in case of an emergency. *Reliable, thorough, observant, organized, flexible and courteous *Effective listener and team player *Understand written or verbal instructions from the designated supervisor *Some cleaning experience and basic mechanical knowledge is preferred *Practice the necessary safety protocols and procedures *Follows through and carries out work orders IMPORTANT EDUCATION *High School Diploma, GED, Trade, Technical, or Vocational school #ZRNC

Cleaning Technician (2nd shift)

<h3>Job Description</h3>
Job Description
Part time Medical Assistant
Bend, OR
PrideStaff, a Staffing and Recruiting firm in Bend Oregon is seeking an experienced Medical Assistant to provide direct care to patients and assist both physicians for a Local Naturopathic Medical Group in Central OR. The position is , and the current work schedule is 3-4 days per week, 24 hours/week, earliest 8:00am to 5:30pm latest, Fridays required.
Essential Duties:
<ul>
<li>Assist physicians with patient care in an integrative medicine clinic, including primary care, oncology, acupuncture, and bodywork.</li>
<li>Perform vitals and room patients</li>
<li>Review and document patient medications, supplements, allergies, chief complaints, and review of systems.</li>
<li>Triage and chart clinical patient questions. Call patients to check in on treatment plan adherence and response. Answer patient questions about treatment plans, as per physician instruction.</li>
<li>Explain treatment plans to patients.</li>
<li>Remove acupuncture needles. Administer medical device therapies (e.g., low level laser, transcranial electrical stimulation, microcurrent, etc.)</li>
<li>Administer intramuscular, subcutaneous, and transdermal injections. Educate patients in self-administration of injections and use of a sharps container.</li>
<li>Perform phlebotomy and process lab samples. Stock and manage laboratory supplies. Fill out lab requisitions and explain lab orders and kits to patients.</li>
<li>Mix and label custom tinctures and homeopathic remedies as per physician order.</li>
<li>Set up and change-over treatment rooms.</li>
<li>Manage stock of medical equipment and supplies.</li>
<li>Perform light cleaning, such as wiping down surfaces, taking out trash, laundry, sweeping, and vacuuming. Biohazard waste removal; additional cleaning before and after patients for basic infection prevention.</li>
</ul>
Administrative Duties:
<ul>
<li>Answer phones and greet patients. Treat all patients and vendors as valued guests.</li>
<li>Schedule patient appointments. Manage clinic schedule for optimal efficiency.</li>
<li>Respond to emails, patient portal messages, and tasks in EMR.</li>
<li>Prepare EMR charts to ensure an efficient visit. Check that all requested lab, imaging, referral, medical record, billing, and demographic information is up to date.</li>
<li>Verify insurance. Collect co-pays. Explain insurance benefits to patients.</li>
<li>File, order, and send medical records.</li>
</ul>
Check patients in and out. Take payments using Quickbooks
Qualifications:
<ul>
<li>Professional appearance and high dependability in attendance and punctuality.</li>
<li>Personal traits that foster kindness, compassion, flexibility, and creativity</li>
<li>At least 1-year previous medical assistant experience in a clinic that used an EMR and accepted insurance.</li>
<li>Experience in taking vital signs.</li>
<li>Strong computer skills and ability to use multiple software programs while assisting a patient.</li>
<li>Time management, organizational, and problem-solving skills with ability to prioritize work and multi-task.</li>
<li>Current CPR certification.</li>
<li>Current health records with the appropriate immunization to work in the healthcare field (Hepatitis B vaccine/titer, negative Tuberculosis test).</li>
<li>Quickbooks experience</li>
<li>Venipuncture/phlebotomy</li>
<li>Giving Injections</li>
<li>MA certification through AMT or AAMA.</li>
</ul>
Job Type: Part-time
Pay: $22.00 - $24.00 per hour
Company DescriptionPrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of contract work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests. With offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers. As a PrideStaff Field Associate, you'll enjoy our generous pay and benefits package, and just as importantly, you will be treated fairly, with dignity, courtesy, and respect. Work with a Staffing Firm that works for you! 
<h3>Company Description</h3>
PrideStaff can offer you a wide-range of rewarding career options. Whether you prefer the freedom and variety of contract work or the challenge of a full-time position, PrideStaff can help you find the job that best matches your skills and interests.\r\n\r\nWith offices throughout the country, PrideStaff gives you the inside track to great jobs with more than 3,000 employers.\r\n\r\nAs a PrideStaff Field Associate, you'll enjoy our generous pay and benefits package, and just as importantly, you will be treated fairly, with dignity, courtesy, and respect. Work with a Staffing Firm that works for you!

Medical Assistant - Part Time

<h3>Job Description</h3>
Job Description
Help at Home is hiring caregivers in your community TODAY!&nbsp;
Now offering weekly pay!&nbsp;&nbsp;
Start your career with the nation’s leading provider of in-home support to seniors and become a hero for someone in your community.&nbsp;
Why should you join Help at Home?&nbsp;
<ul>
<li>Flexible scheduling&nbsp;</li>
<li>No experience required&nbsp;</li>
<li>Amazing benefits – health care, hazard pay, and 401k</li>
<li>Meaningful work with clients who need your help&nbsp;</li>
<li>Industry leader with 40+ years of history in a high-demand field&nbsp;</li>
<li>Veteran-Friendly Employer: We encourage veterans, active military, and their spouses to apply for positions.&nbsp; Our roles are flexible, and we value your experience and expertise</li>
</ul>
Become a Help at Home Hero TODAY! Apply online!
As a Personal Care Attendant, you’ll work 1-on-1 with your clients inside their homes, and support them with the following types of activities:&nbsp;
<ul>
<li>Light housekeeping, including organizing, laundry and basic cleaning&nbsp;</li>
<li>Personal activities such as medication and assisting with meals&nbsp;</li>
<li>Accompanying your clients to and assisting them with any activities outside the home such as grocery shopping or running errands&nbsp;</li>
</ul>
We are hiring now in your community – join our team and build your career in a high-demand industry.&nbsp;
Eligibility Requirements:&nbsp;
<ul>
<li>Completion of 8th grade education or higher&nbsp;</li>
<li>Experience required&nbsp;</li>
<li>Access to insured and reliable transportation&nbsp;</li>
<li>Dedication to professional development, including organizational and state-required training&nbsp;</li>
</ul>
Caregivers must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview. &nbsp;
Data Security and Privacy Statement
At Help at Home, we prioritize protecting your personal information during the hiring process. We comply with all relevant data privacy regulations, including HIPAA and SOX where applicable. Your data will only be used to assess your employment suitability and won't be shared with unauthorized parties.
We use strong security measures to protect your information from unauthorized access or disclosure. By submitting your application, you consent to this process. You can access, modify, or request deletion of your data by contacting us.
Employees must adhere to our data protection policies and legal requirements to safeguard sensitive information.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
<ol>
<li> </li>
</ol>

<h3>Job Description</h3>
Job Description
 
About Us:
We are a high-performing cellular phone retailer that thrives on smart innovation and strong execution. Our mission is to bring customers into our stores and help them upgrade to the latest and greatest product and services. We work closely with the brands we sell to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and boost sales.
 
About the Role
The IVR Administrator plays a critical role in optimizing the customer experience and operational efficiency of our contact center. This position is responsible for the design, maintenance, and performance monitoring of the Interactive Voice Response (IVR) system, with a strong emphasis on aligning routing logic and call flows with workforce management strategies and real-time staffing conditions.
 
Key Responsibilities
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;IVR Configuration &amp; Maintenance
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Design, implement, and maintain IVR call flows and routing logic in collaboration with WFM and IT teams.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Update IVR messaging and schedules based on business hours, holidays, and special events.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Workforce Integration
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Align IVR routing with real-time staffing levels and forecasted call volumes to optimize service levels.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with WFM analysts to identify peak periods and adjust IVR logic accordingly.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performance Monitoring &amp; Reporting
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor IVR performance metrics (e.g., call containment, transfer rates, abandonment) and recommend improvements.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Generate and analyze reports to assess IVR efficiency and its impact on workforce KPIs.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Incident Response
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Act as a point of contact for IVR-related outages or disruptions; coordinate with tech teams to resolve issues and communicate status updates.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Cross-Functional Collaboration
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Partner with Contact Center leadership, WFM, and IT to ensure IVR supports business goals and customer experience standards.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Participate in weekly IVR strategy meetings and design sessions.
 
Qualifications
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Experience with IVR platforms (e.g., RingCentral, Genesys, NICE) and call routing logic.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Familiarity with WFM tools and scheduling systems.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong analytical skills with the ability to interpret data and make actionable recommendations.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent communication and documentation skills.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to work independently and collaboratively in a fast-paced environment.
 
Preferred Skills
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prior experience in a contact center or telecom environment.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of workforce forecasting, scheduling, and real-time adherence.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Microsoft Excel (pivot tables, VLOOKUP) and reporting tools.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Specific Knowledge and familiarity with Ring Central/Nice
 
Why Join Us?
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Paid training and career development opportunities.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Comprehensive health, dental, and vision insurance.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;401k retirement plan.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Tuition reimbursement.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Employee discounts on Verizon services.
·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Career pathing opportunities.
&nbsp;EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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